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Sales & Billing Chat

For assistance with purchasing or upgrading your products and services, or to make changes to your account.

Technical Support Chat

For technical support assistance with your products and services.

Billing Support Chat

For assistance or questions about your Wireless cell phone bill.

Sales & Billing Chat

For assistance with purchasing or upgrading your Wireless cell phone, or to make changes to your account.

Technical Support Chat

For technical support assistance with your wireless cell phone.

Business Technical Support Chat

For technical support assistance with your Business TV and Internet.

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Voicemail—Frequently Asked Questions


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A. The order in which voicemail messages are played can be personalized through voicemail box settings.

  • Call in to your voicemail system: *98/*99
  • Press 4 to Administer Account
  • Press 2 to Administer your Mailbox Preferences
  • Press 8 to Select the Order Messages are Played
    • Press 1 Newest to Oldest
    • Press 2 Oldest to Newest
    • Press 3 High Priority First
    • Press 4 Order by Sender (BY TELEPHONE NUMBER? NAME?)

A. Yes. To bypass the system generated number/date/time information for each message, simply press "1" then "1" again, wait for the system prompt and then press 5. You will hear your voicemail message to play immediately.

A. To remove the system generated introductory messages, you will need to make these changes within your administer account in your voicemail box. Simply dial *99 (*98 on Ontario, Alberta, BC) , press 4, press 2 to administer your mailbox preferences, press 5 to change the amount in information in message envelope and press 2 to change to abbreviated version.

Basic voicemail menus can be found on our Calling Features FAQ page.