Click Here for Live Chat
Billing Support Chat

For assistance or questions about to your Eastlink billing and/or statement.

Sales & Billing Chat

For assistance with purchasing or upgrading your Eastlink products and services, or to make changes to your account.

Technical Support Chat

For technical support assistance with your Eastlink products and services.

Billing Support Chat

For assistance or questions about your Eastlink Wireless cell phone bill.

Sales & Billing Chat

For assistance with purchasing or upgrading your Eastlink Wireless cell phone, or to make changes to your account.

Technical Support Chat

For technical support assistance with your Eastlink wireless cell phone.

Business Technical Support Chat

For technical support assistance with your Eastlink Business TV and Internet.


Our Live Support Hours:  Hours holder

Note: Holiday Hours May Differ.

Live Chat


TV, Internet, Home Phone
& Home Security
Offline. Please call
1-888-345-1111
Wireless
Offline. Please call
1-888-345-1111
Business TV
& Internet Support
Offline. Please call
1-877-813-1727
An error has occurred. Please ensure that you have selected a region.

Eastlink Modems

Depending on where you live and when you first had Eastlink Internet installed, you will have one of the following Eastlink modems:

 

Arris DG 1670A WiFi modem (front and back)

Number

Description

1

WPS Button / LED
Begins associating the modem with a wireless device. LED indicates Wireless Protected Setup (WPS) is active.

2

Power
Indicates whether AC power is available to the modem.

3

US/DS
Indicates upstream/downstream connectivity.

4

Online
Indicates internet data transmission status.

5

2.4 GHz
Indicates the status of the 2.4 GHz wireless LAN.

6

5 GHz
Indicates the status of the 5 GHz wireless LAN.

7

MoCA
Indicates connecivity between the modem and other home devices connected via the MoCA network.

 

Number

Description

1

Reset Button
Resets the modem as if you power cycled the modem.  Us a non-metallic object to press this button.

2

USB
USB host connector (Disabled)

3

Ethernet (1 - 4)
Connectors for use with a computer LAN port.

4

Cable
Connector for the Coaxial cable cord.

5

Power
Connectors for the power cord.

 

 

Motorola SBG6580 WiFi modem (front and back)

Number

If the icon is...

Then the modem is...

1

solid green

Modem has power

2

solid green/blue
flashing green/blue

Receiving properly
Not receiving properly

3

solid green/blue
flashing green/blue

Sending properly
Not sending properly

4

solid green
flashing green

Locked on to network
Scanning for network

5

solid or flashing

Wireless is working

6

WPS button

Disabled  by default

 

Port

Description

1 Ethernet

Green LED is ON. Indicates a data connection is made.

2 USB*

For Windows computers only - DO NOT use the USB port to connect a MAC or a Linux Computer. If connected with Ethernet cable, you do not need to connect with USB. Ethernet is the preferred method of connectivity

3 Reset

Returns modem to default settings (custom configurations are removed and restarts the cable modem)

4 Cable

Coaxial cable connector

5 Power

Power cord connector (+12DC)

* The USB port is not included on all SBG6580’s.

 

 

Arris WBM760 Non-WiFi Modem (front and back)

Letter

Indicators

A

Power: Indicates if AC power is plugged in and working properly or not.

B

DS: Indicates receiving information from Eastlink. The DS light may be yellow or green. Flashing indicates the modem has not found a channel to receive information yet.

C

US: Indicates sending signal to Eastlink. The US light may be yellow or green. Flashing indicates the modem has not found a channel to send information yet.

D

Online: Indicates modem is connected to Eastlink. Flashing indicates the modem is scanning for a network connection.

E

Link: The link light may be yellow or green. A flashing or solid light indicates that the modem is actively passing traffic to and from your home connection.

Letter

Indicators

A

Reset Button: Resets the cable modem to factory defaults. Use a pointed non-metallic object, such as a toothpick, to press this button.

B

Ethernet Connector: For use with a computer or home network connection. Ethernet is the preferred method of connectivity for Eastlink modems.

C

USB Connector: For use with a computer USB connection.

D

Cable: Connector for the coaxial cable.

E

Power: Connector for the power cord.

 

Motorola SB5100/SB5101 Non-WiFi Modem

 


Online


Offline


Offline


Offline


Standby

NOTE: If your modem is in Standby, press the Standby button on top to return the modem to an online state.

ALSO NOTE: The Standby button and light do not exist on the newest models of SB5101 modems.