Click Here for Live Chat
Billing Support Chat

For assistance or questions about your billing and/or statement.

Sales & Billing Chat

For assistance with purchasing or upgrading your products and services, or to make changes to your account.

Technical Support Chat

For technical support assistance with your products and services.

Billing Support Chat

For assistance or questions about your Wireless cell phone bill.

Sales & Billing Chat

For assistance with purchasing or upgrading your Wireless cell phone, or to make changes to your account.

Technical Support Chat

For technical support assistance with your wireless cell phone.

Please call for Support, Chat Currently Unavailable, 1-888-345-1111

Live Chat


Chat about TV, Internet, Home Phone & Home Security
TV, Internet, Home Phone
& Home Security
Offline. Please call
1-888-345-1111
Chat about Eastlink Wireless
Wireless
Offline. Please call
1-888-345-1111
An error has occurred. Please ensure that you have selected a region.

Accessibility—Described Video

For Analog Channels:

Enabling Described Video (DV) on analog channels via the Secondary Audio Program (SAP) setting on your TV:

When Described Video (DV) is passed through with an analog channel, it is only accessible on that channel through the use of the SAP feature, which is available on most televisions. The directions for activating the SAP feature will vary by TV brand. Eastlink recommends that customers refer to the owner's manual that came with the TV to program the SAP (sometimes identified as the LANGUAGE setting).

For Digital Channels:


1

Press “Menu” twice

2

Scroll down to “Setup” and press “OK”

3

Scroll down to “Audio Setup” and press “OK”

4

Scroll down to “Descriptive Video Service” and scroll to the right to change the setting to “on”

5

Press “Exit” on the remote


Step 1

Press Menu twice

Step 2

Scroll down to 'Setup' and press 'OK'

Step 3

Scroll down to 'Audio Setup' and press 'OK'

Step 4

Scroll down to 'Descriptive Video Service' and scroll to the right to change the setting to 'On'