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Sales & Billing Chat

For assistance with purchasing or upgrading your products and services, or to make changes to your account.

Technical Support Chat

For technical support assistance with your products and services.

Billing Support Chat

For assistance or questions about your Wireless cell phone bill.

Sales & Billing Chat

For assistance with purchasing or upgrading your Wireless cell phone, or to make changes to your account.

Technical Support Chat

For technical support assistance with your wireless cell phone.

Business Technical Support Chat

For technical support assistance with your Business TV and Internet.

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Chat about TV, Internet, Home Phone & Home Security
TV, Internet, Home Phone
& Home Security
Offline. Please call
1-888-345-1111
Chat about Eastlink Wireless
Wireless
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1-888-345-1111
Chat about Eastlink Business TV & Internet
Business TV
& Internet Support
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My Bundle

TV, Internet,
Home Phone & Winston

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& Winston services.

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New! My Account Helpful Hints

Helpful Hints:

Within My Account e-care, you can securely perform the following functions:

  • Check your current balance, view or print past monthly statements
  • Make a payment or setup automatic payments
  • Review your current services
  • Add or remove Personal Pick and specialty TV channels
  • NEW! Manage your “TV Channel Exchange”
  • Check Internet Data Plan usage details
  • Review scheduled/pending appointments

My Account e-care helpful hints:

  • Registration:
    • Your 16 digit account number is on the top right hand corner of your statement
      • Please do not insert any spaces in your account number
    • When you enter your postal code, please do not insert any spaces ie: B4A3Z4
    • If you haven’t already registered, we recommend you use your email address as your username. It will be easy to remember in the future
    • Your username is case sensitive, so we recommend capitalizing the first letter, and making all the rest of the letters lower case/small letters.
    • When choosing a password:
      • Your password must be between 8 and 16 characters
      • Cannot contain the < or > symbol
      • Must contain at least one uppercase (capital) letter
      • Must contain at least one lowercase letter
      • Must contain at least one special character like “#, *, &, %, @, !”
  • Password Reset:
    • You will be asked for your My Account e-care “username”, then a password reset email will be sent to the email address you registered with
smartphones

Wireless

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Smartphone, Wireless Internet Stick or Wireless phone services.

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screenshot of the My TV Channels tool

My
TV Channels

View or print TV channels
I currently subscribe to.

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TV Packages Reference Guide


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Are you moving?

Be sure to take your
Eastlink services with you.

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Winston
Home Security & Automation

Monitor and or make changes
to your Winston system.

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