How can we help?

Get the most from your Eastlink services with our helpful guides and answers to popular questions.

How Do I Swap TV Channels?

1. Login in to Eastlink My Account e-care. You can see which channels you currently subscribe to.

2. Select the following:

My “Services”
Then “Change Services”
Then “TV Channel Exchange – Review or Exchange your TV channels”

3. Select or Deselect the channels you want.

4. Confirm your changes by selecting “My order is correct” box and selecting the “Accept” button

Your new channel selection will be activated typically within a minute, ready to watch!

Learn More

Which Channels Do I Have?

1. Login here using your Eastlink Stream username and password.

2. You will be able to see and print your TV channels. It can take up to 24 hours to view changes after swapping channels.

Don't have an Eastlink Stream username and password yet? Register here

My TV Channels Tool

How Do I Download and Register for Mobile Self Care?

Click here to login and register on your computer. To use the Self Care app on your phone:

1. Search ‘Eastlink’ on the App Store or Google Play and download the Eastlink Mobile Selfcare app. You may also use the buttons below.

2. You can register on the app or on our website. Type in your name, Eastlink Mobile Account Number (which can be found on your bill or service agreement) and the phone number connected to your device.

3. On the next page, enter your contact information, the password you would like to use, and PIN if necessary. Select Register to finish registering.

Web Login