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Support

Get the most from your Eastlink services with our helpful guides and answers to popular questions.

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Internet

  • WiFi Help
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  • Internet Security Services Help
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TV

  • TiVo How-to guides and support
  • View TV Channel listing
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Mobile

  • I need help with my Eastlink device
  • Getting started
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Home Phone

  • How to set up voicemail
  • Explore home phone calling features
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  • Device Support
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Billing & Accounts

  • How to pay your Eastlink bill
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Popular How-to Guides

How Do I Swap TV Channels?

1. Log in to Eastlink My Account where you can see which channels you currently subscribe to. 

2. Select the following:​

  • My “Services”
  • Then “Change Services”
  • Then “TV Channel Exchange – Review or Exchange your TV channels”

​3. Select or Deselect the channels you want. 

4. Confirm your changes by selecting “My order is correct” box and selecting the “Accept” button

Your new channel selection will be activated typically within a minute, ready to watch!

Learn More

Which Channels Do I Have?

1. Login here using your Eastlink Stream username and password.

2. You will be able to see and print your TV channels. It can take up to 24 hours to view changes after swapping channels.

  • Don't have an Eastlink Stream username and password yet? Register here
My TV Channels Tool

How Do I Download and Register for Mobile Self Care?

Click here to login and register on your computer. To use the Self Care app on your phone:

1. Search ‘Eastlink’ on the App Store or Google Play and download the Eastlink Mobile Selfcare app. You may also use the buttons below.

App Store  Google Play

2. You can register on the app or on our website. Type in your name, Eastlink Mobile Account Number (which can be found on your bill or service agreement) and the phone number connected to your device.

3. On the next page, enter your contact information, the password you would like to use, and PIN if necessary. Select Register to finish registering.

Web Login

How Do I Register for Email Password Manager?

Email Password Manager allows you to quickly change your password without the need to call customer service.

1. Click here to register. Fill in your account number, name, email address, and email password.

2. Choose three security questions. Be sure to choose questions that only you will remember the answers to.

3. Enter an alternate email address in case you need to reset your password. You may also use your mobile number.

4. Select the box to confirm you are not a robot, and then finish registering by selecting the Register button. You are done!

Register Here
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Our Chat Support Hours: Monday to Friday: 8 AM to 9 PM, Saturday: 9 AM to 5 PM, Sunday (Tech Support only): 9AM to 5PM. Holiday Hours may differ. For frequently asked questions, find the answers in Eastlink Support.

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