Bill Payment Options

Learn how to pay a bill, set up pre-authorized payments or manage your account using the Eastlink app.

Don't forget to register your services in My Account to get access to more convenient options for managing your accounts online!

Pre-Authorized Payment Options for your Eastlink Services

Home Services
Use My Account to make a payment or set up convenient pre-authorized payments. Here's how:

• How to Setup Pre-Authorized Payments for the First Time
• How to Update Your Pre-Authorized Credit Card Number / Expiry Date / CVV
• How to Update Your Pre-Authorized Bank Account Information
• How to Change From Pre-Authorized Credit Card to Bank Account or From Bank Account to Credit Card
• How to Remove Yourself From Pre-Authorized Payments

Mobile Service
Use your Eastlink Wireless app to make a payment or set up pre-authorized payments. Here's how:

• How to Setup Your Mobile Pre-Authorized Payments for the First Time
• How to Update Your Mobile Pre-Authorized Credit Card Number /Expiry Date / CVV
• How to Remove Yourself From Mobile Pre-Authorized Payments

Your account is automatically paid in full once per month on the due date. Pre-authorized customers will only receive a statement if your rate changes.

Banks & Financial Institutions

Most financial institutions offer online and telephone bill payment options to pay your Eastlink bill.  The following options may be presented when attempting to add Eastlink via Online Banking:

• Eastlink: Payments For Internet, TV, Home Phone and/or Home Automation Customer Accounts, as well as Business Services Accounts.
• Eastlink Wireless: Payments for Eastlink Mobile Customer Accounts.
• Eastlink Business: Payments for Eastlink Business Services excluding Mobile.

Please note that a service fee for payment may apply. If you need assistance, contact your bank directly to set up an online or telephone banking payment of your Eastlink account.

Mail, Telephone & Credit Card Payment Options

Credit Card Payment

• Arrange a one-time credit card payment over the phone using our self-service option by calling 1-844-642-9001
• How to make a one-time credit card payment for your Home Services (PDF)
• How to make a one-time credit card payment for your Mobile Service (PDF)

Pay by Mail
You can mail in your payment, or Click Here to complete the Pre-Authorized Payment Form for your Bank Account withdrawls. Please mail to the address included on your invoice. Remember to include your payment stub or include the Eastlink account number in the memo on the cheque.

• In NS, NL, NB and PEI: Eastlink, PO Box 8600, Halifax NS, B3K 5M2
• In ON and QC: Eastlink, PO Box 8720, Halifax NS, B3K 5M4
• In AB and BC: Eastlink, PO Box 8570, Halifax NS, B3K 5M2

To discuss any of our payment options, please contact one of our Customer Service Representatives in your area.

If you’ve made an incorrect payment via Online or Telephone banking and require a refund:

• Please contact your financial institution to submit a Refund Request to Eastlink.
• The bank must fax the Refund Request to Customer Payment Services at 1-866-531-9456.
• The process may take between 3 to 10 business days depending on the financial institution.