How to Pay Your Bill

1. Log in to My Account with your username and password
2. Select Pay Bill
3. Select Make a one-time Credit Card payment
4. Click Continue
5. Select or enter the amount you want to pay
6. Click Continue
7. Read and accept the Payment Terms and Conditions and click Proceed
8. Enter Credit Card Information, click Next
9. Click Authorize

If you're using a saved credit card:
1. Log in to My Account with your username and password
2. Select Pay Bill
3. Select Make a one-time payment using a saved Credit Card
4. Click Continue
5. Select the applicable credit card
6. Select or enter the amount you want to pay
7. Click Continue
8. Click Submit

Download the Eastlink Mobile My Account app for iPhone by clicking here or for Android by clicking here.

1. Log in to your Eastlink Mobile My Account App with your username and password
2. Select Pay Now
3. Enter in amount to pay
4. Read and accept the Payment Terms and Conditions
5. Click Pay Now
6. Enter in the credit card information
7. Click Submit
8. Click Ok

If you're using a saved credit card:
1. Log in to your Eastlink Mobile My Account App with your username and password
2. Select Pay Now
3. Enter in amount to pay
4. Read and accept the Payment Terms and Conditions
5. Select Use existing card
6. Click Yes
7. Click Ok

Call 1-888-345-1111, enter the 10-digit phone number associated with your account followed by the number sign, and follow the prompts to make a one-time payment.

For home services, use "Eastlink" as the payee and enter your home services account number. For mobile services, use "Eastlink Wireless" as the payee and enter your mobile services account number. If you need further assistance, contact your bank or credit union directly. Note that a service fee may apply.

If you've made an incorrect payment and require a refund, contact your financial institution to submit a refund request to Eastlink. The bank must fax the refund request to Customer Payment Services at 1-866-531-9456. This process may take between 3 to 10 business days depending on the financial institution.

Send a cheque to the address below. Remember to include your payment stub or your Eastlink account number in the memo on the cheque.

Customers in NS, NL, NB and PEI: Eastlink, PO Box 8600, Halifax NS, B3K 5M2
Customers in ON: Eastlink, PO Box 8720, Halifax NS, B3K 5M4
Customers in AB and BC: Eastlink, PO Box 8570, Halifax NS, B3K 5M2

1. Log in to My Account with your username and password.
2. Select Billing
3. Select Pre-Authorized Payment
4. If Payment Method is already set up, select the applicable Payment Method
5. Select Use this card for pre-authorized payments and click Continue
6. If Payment Profile is not already set up, select Add Payment Method
7. Read and accept the Payment Terms and Conditions and click Proceed
8. Enter Credit Card or Banking information and click Save
9. Click Back to Billing
10. Select the applicable Payment Method
11. Select Use this card for pre-authorized payments and click Continue

Download the Eastlink Mobile My Account app for iPhone by clicking here or for Android by clicking here.

1. Log in to your Eastlink Mobile My Account App with your username and password
2. Select Account
3. Select Payment Information
4. Select Add to enter in your Credit Card Details or Bank Account Details
5. Enter in credit card or banking information and click Submit
6. click Ok
7. Scroll down to Pre-Authorized Payments
8. Select the Payment Method
9. Read and accept the Pre-Authorized Payments Terms and Conditions
10. Click Submit
11. Click Ok

Important: This change will come into effect for your next billing period. Please make a one-time payment for the current billing period.

Call 1-888-345-1111, enter the 10-digit phone number associated with your account followed by the number sign, and follow the prompts to set up pre-authorized payments.

Set up pre-authorized payments from your bank account by completing our form and submitting it along with a void cheque. Click here to download the form.

Your account number is located on the top right section of your bill.

Yes, you can use a prepaid card to make a payment. However, it may not work if isn't accepted for phone transactions.

You can use a US credit card to make payments or set up auto-pay by phone. US credit cards cannot be used to make or set up payments in My Account.

This process may take between 3 to 10 business days depending on the financial institution.

1. Log in to My Account with your username and password
2. Select Billing from the menu
3. Select Manage Payment Options
4. Select Edit Payment Method for the payment method you'd like to update
5. Update your payment method and sign off on the Payment Terms and Conditions
6. Click Save

1. Log in to your Eastlink Mobile My Account App with your username and password
2. Select Account
3. Select Payment Information
4. Select Edit to update your Credit Card Details
5. Enter in your credit card information
6. Click Submit
7. Click Ok

Important: This change will come into effect for your next billing period. Please make a one-time payment for the current billing period.

1. Log in to My Account with your username and password.
2. Select Billing from the menu
3. Select Pre-Authorized Payment
4. If the Payment Method is already set up for the Credit Card or Bank Account, select Use this card for pre-authorized payments and click Continue
5. If Payment Profile is not already set up, select Add Payment Method
6. Read and accept the Payment Terms and Conditions
7. Enter Credit Card or Banking information and click Save
8. Click Back to Billing
9. Select the applicable Payment Method
10. Select Make Pre-Authorized and click Continue

1. Log in to Mobile My Account with your username and password
2. Select Account
3. Select Payment Information. If required, select Add to enter in your new Credit Card Details or Bank Account Details
4. Enter in the credit card or banking information
5. Click Submit
6. Click Ok
7. Scroll down to Pre-Authorized Payments
8. Select the new Payment Method
9. Read and accept the Pre-Authorized Payments Terms and Conditions
10. Click Submit
11. Click Ok

Your existing credit card or bank account details will remain in the app unless you choose to remove them.

Important: This change will come into effect for your next billing period. Please make a one-time payment for the current billing period.

1. Log in to My Account with your username and password.
2. Select Billing from the menu
3. Select Pre-Authorized Payment
4. On the top right beside Pre-authorized Payment click On
5. Click Continue

1. Log in to your Eastlink Mobile My Account App with your username and password
2. Select Account
3. Select Payment Information
4. Scroll down to Pre-Authorized Payments
5. Click Off

Your existing credit card or bank account details will remain in the app unless you choose to remove them.

1. Log in to My Account with your username and password.
2. Select Billing from the menu
3. Select Pre-Authorized Payment
4. Turn off pre-authorized payments by clicking On in the top right corner beside Pre-authorized Payment
5. Click Continue
6. Select the applicable Payment Method
7. Select Use this card for pre-authorized payments
8. Click Continue