Manage Your Account

Frequently Asked Questions

What can I do once I register for My Account?

Once you register for My Account, we will send you an E-Billing notification each month when your new statement is generated. You will also be able to manage certain aspects of your account on our secure website.

Here are some of the things you can do:

• Review the details of your account, and services you subscribe to
• View or print your current statement.
• You also have access to up to previous statements
• Option to make a onetime payment, or set up pre-authorized billing
• Check your current balance and payment history
• For Mobile Services, Check Data Usage, add Top-Ups, Activate EasyTravel and add Travel Packages

Is there a limit to the number of previous statements I can view?

You can view up to 50 months of previous statements for your Home service and up to 18 for your Mobile service. And because your statements are stored on our network, you can view past statements without taking up valuable storage space on your computer.

Is using E-Billing faster than receiving my statement in the mail?

Yes. As soon as your statement is generated, you will receive an E-Billing notification email stating that you can log in to My Account to view it. This saves the time it would take to deliver your statement by mail.

How do I get a paper bill?

Customers over the age of 65, persons with accessibility needs, or those who do not subscribe to Internet Service or Mobile Data Service, can request paper bills. To find out more about the availability of paper billing, or to request a paper bill, call us at 1-888-345-1111.

Are the E-Billing statements the same as the printed statements

Yes. They are exactly the same. Viewing online also gives you the flexibility to enlarge so you can easily read or save a copy in your own electronic files.

Can I print my E-Billing statement?

Yes. Your E-Billing statements are in PDF format, and you have the option to print statements if you like. This allows us to help the environment by reducing our paper usage.

If I register for My Account, do I have to pay my bill online?

No. When you register, we will send you a monthly E-Bill notification when your statement is generated. Although making one-time payments online or using pre-authorized payments are convenient options that we offer, you can continue to pay as you currently do.

Is there a charge for registering?

No. Registering for My Account and E-Billing are FREE services we are happy to provide to our customers.

Where can I find my account number?

Your account number is located on the top right section of your statement. If you do not have a statement, please contact us, and we would be happy to provide you with your account number.

I don’t have an Eastlink email address, can I still register?

Yes. You can use any active email address to register.

Please contact Eastlink to add your email address to your account (if you haven’t provided it previously), so that you can register successfully.

What if I forget my Username or password?

On the My Account Login page, click on ‘Forgot My Password' or ‘Forgot My Username.’ You will then enter your account number and or be asked to provide your email address. Upon the correct response, the information will be sent to the email address registered to the account.

I have more than one account. Can I register them both under the same email address?

Yes. My Account provides the ability to manage multiple accounts through a single user profile. The accounts you register will appear automatically, no need for a separate login to view your statements.

If you do not see all of your account, please contact us at 1-888-345-1111 or chat with us online.

I am getting the following error: "We're sorry. That does not appear to be a valid Account Number, and/or Postal Code combination.”

Please ensure you are using the correct information. If everything looks okay, please contact us to verify the account number and postal code in our system.

What happens when I go to a link within My Account?

When you click on a link from within My Account, a second web session will open. Your original session will remain open until you log out. When you log out of My Account, all windows associated with your information will close automatically. When you move from one type of billing information window to another, the previous window will close. As well, none of your personal information will be cached.

What browser do I need to use this site?

We recommend that you use the most recent version of Microsoft Edge (on PC), Chrome (PC / Mobile) or Safari (iOS) for the best viewing experience.

Is viewing my statements online secure?

Yes. Protecting your personal information is very important to us. Your statements are stored on our secure network, and not sent out in an email. Each month, you will receive an E-Billing email stating that your statement has been created and ready for viewing. Using the unique Login ID and password that you’ve already set when you registered for My Account, you will log into the My Account website, where you can view your statements, and account information.