Eastlink's Commitment To Privacy
Your privacy is important to us. Protecting your privacy and the confidentiality of your personal information has always been important to the way we serve you. Our online Privacy & Security Statement tells you about the steps that we take to protect your information.
How We Protect Your Information
To prevent unauthorized access, maintain data accuracy, and to ensure the correct use of your personal information, we have put in place appropriate physical, electronic and managerial procedures. Our site currently uses SSL3 128 bit encryption - the strongest and most advanced encryption technology - to safeguard your credit card and personal information as it travels over the Internet.
The Information We Collect
On some pages of the Online Customer Care site, you can make requests to view your account information and make payments. The types of personal information collected or submitted at these pages are:
The Way We Use Information
The information we collect will be used to verify and support our customer relationship with you. We will not provide your information to any third parties, nor will we use your information to provide you with offers or news about the Eastlink Group of Companies without your prior consent.
National Do Not Call List
The National Do Not Call List (DNCL), an initiative of the Canadian Radio-television and Telecommunications Commission (CRTC), launched on September 30, 2008. It is designed to reduce the number of telemarketing calls to Canadian consumers. Click here for more information.
Your Questions Matter to Us
Should you have any concerns about Privacy and Security relating to your Internet service, please contact us for appropriate follow up.
Should you have other questions or concerns about this Privacy & Security statement, please contact us at [email protected]
Our Chat Support Hours: Monday to Friday: 8 AM to 9 PM, Saturday: 9 AM to 5 PM, Sunday (Tech Support only): 9AM to 5PM. Holiday Hours may differ. For frequently asked questions, find the answers in Eastlink Support.
For assistance with purchasing or upgrading your products and services, or to make changes to your account.
For technical support assistance with your products and services.
For assistance or questions about your billing and / or statement.
Connect with Us
for region specific information