Canada Post Interruption
As a result of the Canada Post service interruption, not all postal outlets are accepting shipments. To find a list of postal outlets near you, click here.
Follow these 3 steps to return your equipment. It's easy and we cover the shipping cost.
If you haven't already, chat with us online or call us at 1-888-345-1111 if you're looking to cancel your services. We'll make sure that all applicable monthly charges have been removed from your account.
If your equipment is included on the list below, you'll need to return it, so continue to Step 3. Equipment should be returned within 30 days to avoid charges being applied to your bill.
If your equipment is not listed, no need to follow Step 3. Please recycle it using the instructions we've included below. We'll automatically remove any charges for this equipment from your account.
Package your equipment, including power cords, cables and remotes (Ethernet and HDMI cables don't need to be returned), in a sturdy box. Tightly seal it and bring it to your nearest Canada Post location.
You'll need to provide a Return ID Number & Return Authorization Number (see below) to have a free shipping label printed for you. You'll be provided with a tracking number that you'll need to keep for your records.
Nova Scotia, New Brunswick, Prince Edward Island & Newfoundland: Return ID Number PR554380 Return Authorization Number 8124
Ontario: Return ID Number PR542605 Return Authorization Number 8127
Alberta & British Columbia: Return ID Number PR549783 Return Authorization Number 8125
Internet Modem Equipment Model No: CM8200
Internet Modem Equipment Model No: CODA-4582
Internet Modem Equipment Model No: CODA-5512
Internet Modem Equipment Model No: EN2251
DSL Modem Equipment Model No: OV804WVA
WiFi Extender Equipment Model Number begins with D
WiFi Extender Equipment Model Number begins with N
WiFi Extender Equipment Model Number begins with B
WiFi Extender Equipment Model Number begins with K
WiFi Extender Equipment Model Number begins with S
TiVo® Digital Receiver Equipment Model No: DCX860 (Mi4)
TiVo® Digital DVR Equipment Model No: DCX900 (MG2)
TiVo® Digital Receiver Equipment Model No: IP800 (Qi3)
TiVo® Stream Digital Receiver Equipment Model No: EVO Force1
The equipment listed below delivers our services into your home. Please do not return it to us or recycle it.
Internet Modem Equipment Model No: E-240G-B
Internet Modem Equipment Model No: GP1100X
Telephone Modem Equipment Model No: TM502
Telephone Modem Equipment Model No: TM602G
Telephone Modem Equipment Model No: TM604
Telephone Modem Equipment Model No: TM608
Telephone Modem Equipment Model No: TM802
Telephone Modem Equipment Model No: TM804
Telephone Modem Equipment Model No: TM822
All other equipment can be recycled. Click here to find your nearest E-cycling depot to dispose of it safely and securely.
Text 'Billing' or 'Tech' to 902-903-6297 to start a conversation with us over SMS
Chat is available Monday - Friday from 9 a.m to 7 p.m and Saturday from 9 a.m to 5 p.m.
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