Get the most from your Home Phone service.
To check your Voicemail messages when away from home dial your home number and when the greeting begins press * then enter your password. Otherwise:For Maritime / Newfoundland Regions - Press *99For Ontario / Alberta / British Columbia Regions - Press *98The following represents the Call Answer menu options:To access your message center Press 1To send a message Press 2To administer your account Press 4To administer mailbox preferences Press 2To administer your PIN Press 1To administer auto login Press 3To administer the amount of information in a message envelope Press 5To select the order in which your messages are played Press 8To return to the previous menu Press *To administer your greetings Press 3To administer primary greetings Press 1To administer your personal greeting Press 1To administer your name Press 2To administer the system greeting Press 5To return to the previous menu Press *To create a new password or to change your current password:Press 4 on the main menu to administer your accountPress 2 to administer mailbox preferencesPress 1 to administer your PINEnter new PIN and Press #To accept Press 1To try again Press 2To Disable/Enable PIN requirement (from home only):Press 4 on the main menu to administer your accountPress 2 to administer mailbox preferencesPress 3 to administer auto loginTo set auto login to on Press 1To set auto login to off Press 2 To record a personal greeting or modify the standard greeting:Press 4 on the main menu to administer your accountPress 3 to administer your greetingsTo administer primary greetings Press 1Press 1 to listenPress 2 to recordPress 3 to activatePress * to return to previous menuTo administer name Press 2Press 1 to listenPress 2 to recordPress 3 to activatePress * to return to previous menuTo administer system greeting Press 3Press 1 to listenPress 3 to activatePress * to return to previous menu
Call Block is provided automatically and free of charge to Eastlink Home Phone customers. The service allows you to block your name and phone number from appearing on the call display screen of the person you are calling.To block your name and number from everyone else’s Call Display, press *67 before placing your call.If you have a non-published number and want to have your number displayed, press *97 (for areas outside of Atlantic Canada press *68) before placing a call.
Call Display will show the name and phone number of the person calling you. This service requires a phone that has a display screen or a separate display unit.NOTE: If an incoming call displays "Unknown Name" or "Unknown Number", the caller is in an area that does not support Call Display services, or they have enabled Call Block.Call Display NamesEastlink offers you the option to show “Private” for your display name without having to pay for a non-published number. Your phone number will still be displayed, but your name will show as “‘Private”. To enjoy this feature, please contact us by live chat, email or by calling 1-888-345-1111.
Call Forward will allow you to route incoming calls to another phone number. While Call Forward is on, the phone can still be used to make outgoing calls.How do you turn on Call Forward?Pick up the receiver and press *72Listen for the dial toneEnter the number to which you want your calls forwarded (Add 1+Area Code For Long Distance - If Applicable)A call will now be made to that number. Your Call Forward feature will be active ONLY if the line is answered (including voicemail).Note: If the line is busy hang up and repeat the process until it rings through.How do you turn it off?Pick up the receiver and press *73Listen for a confirmation tone, then hang upAll incoming calls will now ring normally on your phone.
Easily reach your last caller, even if you didn't answer their call. Press *69 and a recording will provide you with the caller information. You can choose to call the person back by pressing 1.
Easily block up to 12 unwanted callers.To activate or deactivate Call Screen:Lift the receiverPress *60Wait through a 2-3 second delay, and then follow the promptsNOTE: After you enter the number to be screened, the feature still needs to be activated through the prompts.To screen the last caller, press # when prompted.NOTE: When someone you have screened calls you, they will hear a message stating “The person you are calling is not accepting your call at this time, please try again later.”You may not be able to screen some calls due to settings on the originating telephone network.
Call Trace allows you to trace obscene or threatening calls.Call Trace will identify and document the phone number of the last incoming call which saves the information for the authorities, so that you can report nuisance calls to the police. Information about the trace will only be provided to the appropriate law enforcement officials.To trace a call:Hang up on the callerPick up the phone and listen for a dial tonePress *57A recorded message will let you know if the call was successfully traced.You will need to contact the police if you wish to take further action. There is no charge to use this feature.NOTE: Not all calls can be traced. The police will sometimes require that 4 calls or more be logged through *57 before they will request the phone records. Also, police may ask for the date and time of each use of Call Trace, so it is recommended to document your use of *57.
How do you answer a waiting call?A special tone will alert you to a waiting callTo answer the incoming call, quickly press and release the receiver button (the hang-up button) on your telephoneYour first caller will automatically be put on hold while you answer the second callNOTE: If your phone has a Link or Flash button, you can use this instead.How do I alternate between callers?Press and release the receiver buttonEach conversation will remain privateHow do I end either call?Press the link/flash button, or quickly press and release the receiver buttonHow do I temporarily turn off Call Waiting before calling?Lift the receiver and listen for the dial tonePress *70 and listen for a confirmation toneYou are now ready to make a call that will not be interrupted by Call Waiting. Call Waiting will automatically resume after you hang up.
If you have called a number and the line is busy, hang up, then press *66 and your phone will keep trying the line for up to 30 minutes. A special callback ring will alert you when the number you are dialing is no longer busy.Note: Some phones will ring normally.To cancel your Ring Again request, press *86.
Set the number of rings before Call Answer takes a message.Lift the receiver and press *94Listen for the special dial tone (three quick beeps followed by a regular dial tone)Enter the number of rings you want to hear before Call Answer takes a messageListen for the confirmation tone (two quick beeps followed by a dial tone), then hang up.
Know who the call is for by the sound of the ring!Select Ring, sometimes called the 'Teen Line' allows you to add additional phone numbers to your existing phone line.Each number has its own distinctive ring, indicating which number is being called. Select Ring can also be used for a fax machine.NOTE: If the main number has the Call Answer, Call Waiting, and Call Display features, all additional numbers using Select Ring will share them.
Talk to two people - in two different places - at the same time!To add the third person:Quickly press and release the receiver button (hang up button) to put the current caller on holdWhen you hear a dial tone, enter the third person's phone numberWhen you are ready to connect the two callers, quickly press and release the receiver button and you will have a three-way callIf the third person did not answer or you wish to disconnect them, again press and release the receiver button and you will be reconnected to the person on hold.
See who is behind the beep.Visual Call Waiting works with Call Waiting and Call Display. This service displays the name and number of the incoming caller (if available) when you are on the phone. Users will need a telephone with a compatible display screen to use the service.
Have your voicemail automatically sent to your email address.Voicemail to Email allows you to:Receive voicemail messages to your email, so you can simply “open the attachment” and play the messageReceive immediate email notification when a voicemail message has been left on your home phoneSave important voicemail messages on your computerIt’s as simple as calling to subscribe to the feature and providing us with the email address to which you’d like the voicemail messages sent. (Additional charge)
To check your Voicemail messages when away from home, dial your home number and when the greeting begins press * then enter your password. Otherwise:For Maritime/Newfoundland Regions - Press *99For Ontario/Alberta/British Columbia Regions - Press *98The temporary PIN for set up will be the last 4 digits of your telephone number.To create a new password or to change your current password:Press 4 on the main menu to administer your accountPress 2 to administer mailbox preferencesPress 1 to administer your PINEnter new PIN and Press #To accept Press 1To try again Press 2To Disable/Enable PIN requirement (from home only):Press 4 on the main menu to administer your accountPress 2 to administer mailbox preferencesPress 3 to administer auto loginTo set auto login to on Press 1To set auto login to off Press 2
The order in which voicemail messages are played can be personalized through voicemail box settings.Call in to your voicemail system: *98/*99Press 4 to Administer AccountPress 2 to Administer your Mailbox PreferencesPress 8 to Select the Order Messages are PlayedPress 1 to play Newest to OldestPress 2 to play Oldest to NewestPress 3 to play High Priority FirstPress 4 to play Order by Sender
Yes. To bypass the system generated number/date/time information for each message, simply press 1, then 1 again, wait for the system prompt and then press 5. You will hear your voicemail message play immediately.
The system generated introduction messages cannot be removed but they can be abbreviated. To do so, simply dial *99 (*98 in Ontario, Alberta, BC), press 4, press 2 to administer your mailbox preferences, press 5 to change the amount in information in message envelope and press 2 to change to the abbreviated version.
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