For assistance or questions about your billing and/or statement.
For assistance with purchasing or upgrading your products and services, or to make changes to your account.
For technical support assistance with your products and services.
For assistance or questions about your Wireless cell phone bill.
For assistance with purchasing or upgrading your Wireless cell phone, or to make changes to your account.
For technical support assistance with your wireless cell phone.
Order By Phone: Call us toll free at 1-888-345-1111
Order Online: Chat Live with an EastLink Representative
Order In-Store: Locate your nearest EastLink Store
How do you turn on Call Forward?
How do you turn it off?
Easily reach your last caller - even if you didn't answer their call.
Easily block up to 12 unwanted callers.
To activate or deactivate Call Screen:
NOTE: After you enter the number to be screened, the feature still needs to be activated through the prompts.
NOTE: When someone you have screened calls you, they will hear a message stating “The person you are calling is not accepting your call at this time, please try again later.”
You may not be able to screen some calls due to settings on the originating telephone network.
Call Trace allows you to trace obscene or threatening calls.
Call Trace will identify and document the phone number of the last incoming call which saves the information for the authorities, so that you can report nuisance calls to the police. Information about the trace will only be provided to the appropriate law enforcement officials.
To trace a call:
You will need to contact the police if you wish to take further action. There is no charge to use this feature.
NOTE: When a customer dials *57, the police will sometimes request that 4 calls or more be logged through *57 before they will request the phone records. Also, police may ask for the date and time of each use of Call Trace, so it is recommended to document uses of *57.
How do you answer a waiting call?
NOTE: If your phone has a Link or Flash button, you can use this instead.
How do I alternate between callers?
How do I end either call?
How do I temporarily turn off Call Waiting before calling?
Know who the call is for by the sound of the ring!
Select Ring, sometimes called the 'Teen Line' allows you to add additional phone numbers to your existing phone line.
Each number has its own distinctive ring, indicating which number is being called. Select Ring can also be used for a fax machine.
NOTE: If the main number has the Call Answer, Call Waiting, and Call Display features, all additional numbers using Select Ring will share them.
There are 4 patterns for Ring Tones:
Your main number is automatically programmed with normal ringing. When we add select ring numbers (SR#), they are programmed in sequence: the first SR# would be programmed as 2 long; a second SR# as 2 short – 1 long; and a third SR# as short-long-short.
Talk to two people - in two different places - at the same time!
To add the third person
Have your voicemail automatically sent to your email address.
Voicemail to Email allows you to:
It’s as simple as calling to subscribe to the feature and providing us with the email address to which you’d like the voicemail messages sent. ($3.95 / month)