Get the Most Out of Your Home Phone Service During a Power Outage

Home Phone and Internet service require power. If the power goes out, Home Phone and Internet service will not work, including calls to 911.

To maintain a phone connection during a power outage we recommend the following:

Use a mobile phone
Consider a back-up power source such as a UPS (uninterrupted power supply)

Home Phone Troubleshooting FAQs

My Home Phone does not have a dial tone.: Click here to check if we're reporting a service outage in your area.

Locate your Home Phone modem (MTA):
• Make sure it has power and is plugged into a power source.
• Check to see if the coax cable is securely connected and the telephone cord is plugged into Tel 1.

Make sure all phone sets are not off the hook and are properly connected.

Ensure that the telephone cord is secure to the phone set and the telephone jack on the wall and is not damaged.

A cordless phone must be plugged in to a power source and handsets charged.

Check if this issue is happening on all or just one phone set:
• If only one phone is not working, connect a working phone to the same phone jack to determine if this issue is with that jack or handset.

On the back of the home phone modem press and hold the Reset button using a pointed object for 15-20 seconds. Allow 2 minutes to reconnect then try again.

Need more help? Please contact us by clicking the online chat button or by calling 1-888-345-1111 for further assistance.
My Home Phone has poor sound quality.: Click here to check if we're reporting a service outage in your area.

Ensure that the telephone cord is secure to the phone set and the telephone jack on the wall and is not damaged.

Check if this issue is happening on all or just one phone set:
• If only one phone is not working, connect a working phone to the same phone jack to determine if this issue is with that jack or handset.

On the back of the home phone modem press and hold the Reset button using a pointed object for 15-20 seconds. Allow 2 minutes to reconnect then try again.

Need more help? Please contact us by clicking the online chat button or by calling 1-888-345-1111 for further assistance.
Why can't I make a long distance phone call?: All long distance calls require you to subscribe to a Long Distance plan of your choice. If you do not have a plan, long distance dialing is restricted. To add a Long Distance plan, contact us by clicking the online chat button or by calling 1-888-345-1111.