The following information contains details pertaining to Internet Speeds and provides suggestions on how to achieve the best speeds possible for your Internet service. Please ensure that you are disconnected from corporate networks or VPN connections before testing or troubleshooting internet speeds.
To confirm if your internet connection is running as expected, you can conduct speed tests (try 2 or 3 to get the most accurate results) the following ways:
(Note: Rural Wireless and DSL services are exempt from this 80% guideline).
If you are experiencing internet performance issues please consider the following:
If you are still experiencing speed problems, please contact us by calling 1-888-345-1111 or click the online chat button for further assistance.
Please refer to our Internet Options page for details on speeds an availability.
Downloading and Uploading are terms used to refer to types of electronic data transfers via the internet. The difference between them is the direction in which the files are being transferred.Downloading is when the files are transferred from a server to a computer, smart phone or other device. Uploading is when files are transferred from a computer, smart phone or other device to a server.
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Our Chat Support Hours: Monday to Friday: 8 AM to 9 PM, Saturday: 9 AM to 5 PM, Sunday (Tech Support only): 9AM to 5PM. Holiday Hours may differ. For frequently asked questions, find the answers in Eastlink Support.
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