Getting the Most Out of Your Internet Speed

Troubleshooting Internet Performance Issues

If you are experiencing internet performance issues please consider the following:

• Unplug the power cord of your modem for 10-15 seconds and then plug it back in to refresh your Internet connection. If you have a router, do the same with it.
• Try using a wired connection. There are many external factors that can impact Wi-Fi speed. A wired connection will give you the most accurate speed results.
  • Check the Ethernet cable for any visible sign of damage. If replacement is necessary, ensure that you replace it with Cat5e or Cat6 Ethernet cable.
• If you have WiFi Perfected, you can use the eero smartphone app to run a health check on your equipment or restart your eero(s):
  • To run a health check, select Settings from the bottom right of the app's home screen, then Troubleshooting. From the next screen, select the issue that most closely resembles your own. You'll also get advice on how to improve your service. 
  • To restart your eero(s), from the top of the app’s home screen, select the eero you would like to reset, then select Advanced from the bottom of the screen. At the bottom of the next screen, you will have the option to either restart the eero or remove the eero; select Restart. Repeat these steps for the remaining eeros on your network.

• Internet speed can be impacted by the presence of a virus and/or spyware infection on your computer(s). Run antivirus/anti-spyware weekly to ensure you have no infections. If you do not have anti-virus software on your computer, you can learn more about Advanced Secure by clicking here.
• Have you moved the modem to a different room? When your modem was installed, only one outlet in your home was made active for Internet connectivity. The modem must remain connected to that original outlet. If you’ve moved the modem, trying moving it back to its original location.
• The components within your computer or phone can impact your speed. Older computer hardware may not be capable of today’s faster speeds.
• The number of devices that are sharing your Internet connection will divide the available brandwidth, lowering internet speeds.
• If you are running any file sharing processes (Torrents, iTunes, uploading to YouTube, etc.), disable them completely and run speed tests again.
• Internet speeds can fluctuate throughout the day. Check and track your speeds at different times throughout the day.

If you are still experiencing speed problems, please contact us by calling 1-888-345-1111 or click the online chat button for further assistance.