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More FAQs

A subscription to Eastlink Internet Security Services helps protect against viruses, spyware and other threats for up to 10 PC or MAC computers, tablets and smartphones.

The following information covers additional frequently asked questions regarding Eastlink Internet Security Services software.

 
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Click here to expand contentClick here to collapse content  How do I uninstall the product (PC)?
  • For Windows 8.1 & 10:
    • Right click on Start
    • Chose Programs and Features
    • Scroll down to your Eastlink Internet Security product and click Uninstall
  • For Windows 7:
    • Click Start and then Control Panel
    • Double-click Programs or Programs and Features
    • Scroll down to your Eastlink Internet Security product and click Uninstall
Click here to expand contentClick here to collapse content  How do I uninstall the product (MAC)?
  • In Finder, choose Applications, then right-click on Eastlink Internet Security Services, and then select Uninstall or Move to Trash
Click here to expand contentClick here to collapse content  How do I share my subscription with my family members or friends?
  • You can share your subscription with a friend or family member (sub-user) by inviting them into your Eastlink Internet Security Services group. This allows them to protect their devices using your available licenses. You can add up to 8 sub-users to your subscription.
    • Log in to the Eastlink Internet Security Portal with your account username and password.
    • Once logged in, click/tap Add device. The Whose device do you want to protect? window appears.
    • Select Someone else's device, and click/tap Continue. The Invite a person window appears.
    • Fill in their name and email address in the relevant fields, and click/tap Send invitation. The person you add will receive an invitation email that allows them to protect their devices using your licenses.
  • Eastlink Internet Security Services members won't see the devices of other members. Only you can see all devices in your Eastlink Internet Security Portal.
    Note: When you invite a family member or a friend to your Eastlink Internet Security Services group, they will have access to the licenses that you have, but they will only be able to manage the licenses under their account. You, as the organizer (main user), may release licenses if you wish to free them up.
Click here to expand contentClick here to collapse content  How do I remove family members or friends from my Eastlink Internet Security Services Group?
  • Log in to the Eastlink Internet Security Portal with your account username and password.
  • On the Eastlink Internet Security Portal page, click on a sub-user that you want to remove from your My Eastlink Internet Security Services group. The sub-user is now selected and is in the centre.
  • Click on the sub-user again to bring up a window with the sub-user's basic details.
  • Click the Remove from my Eastlink Internet Security Services group link. The Remove from group window appears.
  • Click Remove.