Click here for instructions to set up your modem and eero(s).
If you picked up your modem at an Eastlink Store, it is easy
to install. Just follow the steps below.
If received your new modem in the mail, follow the steps
below and then call 1-866-238-2390 and follow the prompts for equipment/modem
activation.
1. Either set your modem in the same place where your old modem
was installed, or place the modem in a central location in your home with
access to an active cable outlet.
2. Connect the coaxial cable (TV Cable) to an active cable
outlet and onto the back of the modem.
3. If you want to connect using a wired connection, use the
Ethernet cable provided and plug one end into an Ethernet port on the back of
the modem, and the other end into your device or computer.
4. Plug the power adapter that came with your new modem into an
electrical socket and then connect it to the back of your new modem.
5. Most of our modems will display at least 4 solid lights when
they are online. If after 5 minutes the modem is not online, try another
coaxial cable outlet (if available).
Once your modem is active, to connect your WiFi devices to
your network, click here.
If you need help at any point during these steps, call our
Technical Support team at 1-888-345-1111. Technical Support can be reached 24
hours a day, 7 days a week.
Click here for instructions to install Advanced Secure on your PC.
Click here for instructions to install Advanced Secure on your Mac.
For instructions to configure your modem to work with your router, click here and select your modem.
For instructions to configure your email, click here.