Frequently Asked Questions

How Do I Improve My WiFi Range?

Unplug your power cord from the modem for 10-15 seconds, then plug it back in to refresh your WiFi connection.

Your home WiFi radiates out in a donut shape around your modem. Ensuring your modem is unobstructed can greatly improve your modem’s performance.

Verify your modem is standing straight up, not lying on its side.

Ensure your modem is clear of electronic devices that cause interference. Including, but not limited to: microwaves, cordless phones, Bluetooth devices and baby monitors.

Need more help? Please contact us by calling 1-888-345-1111 or click the online chat button for further assistance

How Do I Improve My WiFi Speed?

Unplug your power cord from the modem for 30 seconds, then plug it back in to refresh your WiFi connection.

Restarting your PC/device also resets your connection to the Internet, and closes background programs that may be slowing down your connection.

Turn off file sharing programs on any computers connected to your Internet, as these may slow down your computer.

Check for spyware that may slow down your Internet connection by regularly scanning your computer, and installing preventative software such as Eastlink Advanced Secure.

If you believe your computer has been infected with spyware, consider our Device Security & Support service: no need to take your computer to the shop, our experts can walk you through getting rid of those annoying viruses.

Need more help? Please contact us by calling 1-888-345-1111 or click the online chat button for further assistance.