Setting Up Your iPhone

How do I...

Turn WiFi on or off

1. Tap the Settings app
2. Tap Wi-Fi
3. Tap the switch next to Wi-Fi to turn it on or off

Turn mobile data on or off

Using Mobile data while roaming may result in additional charges.

1. Tap the Settings app
2. Tap Cellular
3. Tap the switch next to Cellular data to turn it on or off

Turn data roaming on or off

If you want to use your Eastlink plan while travelling, make sure that data roaming is turned on so your phone can connect to other networks.

1. Tap Settings
2. Tap Cellular or Cellular Data
3. Open Cellular Data Options
4. Tap Data Roaming to turn it on or off

Turn airplane mode on or off

1. Tap Settings
2. Tap Airplane Mode switch to turn on/off

Enable automatic network selection

To get the most of your mobile experience, you should always keep your device set to automatic network selection. It will then automatically search for and connect to the best available network.

1. Tap Settings
2. Tap Cellular
3. Tap Network Selection
4. Tap Automatic switch to enable

Update software

1. Connect the device to a Wi-Fi network if you do not wish to use mobile data (recommended)
2. Tap the Settings app
3. Tap General
4. Tap Software Update and follow the device’s instructions if an update is available

Set up voicemail

1. Open your device's phone application
2. Dial your phone number
3. Follow the instructions given by the recording

It is important for you to ensure that the privacy of your voicemail is always protected. The best way to do this is to turn your password on at all times. It’s easy to do. The next time you check your voicemail, press option 2 for personal options, then press 2 to change your password. Once you’ve selected a password that is memorable for you but hard for others to guess, press option 5 to turn your password on.

Set up visual voicemail

1. Contact Eastlink Customer Care to add Visual Voicemail to your phone number (monthly fee applies)
2. Access Settings
3. Access Phone
4. Select Change Voicemail Password and complete setup
5. Your iPhone automatically activates visual voicemail as soon as the first voicemail is deposited

Please note: If Cellular Data is turned off on your device, Visual Voicemail will not work. You will still have access to your voicemail by dialing your phone number.

Activate call waiting

1. Open your device's phone application
2. Dial *43# and select send
3. Your device should notify you that Call Waiting is activated

Update 5G network settings on iPhone SE (3rd generation), 12, 13, or 14 series

The default setting for 5G on iPhone is ‘5G Auto’, a battery life saver. You can customize these options for when to use 5G.

1. Tap the Settings app
2. Tap Cellular
3. Tap Cellular Data Options
4. Tap 5G Auto

5G On: Always uses 5G network when it’s available. This might reduce battery life.

5G Auto: Enables Smart Data mode. When 5G speeds don’t provide a noticeably better experience, your iPhone automatically switches to LTE, saving battery life.

LTE: Uses only LTE network, even when 5G is available.

Update 5G data options on iPhone SE (3rd generation), 12, 13, or 14 series

1. Tap the Settings app
2. Tap Cellular
3. Tap Cellular Data Options
4. Tap Data Mode

Please note that by selecting Allow More Data on 5G your device is likely to download over 5G network rather than a potentially slower WiFi connection.

Standard will allow for tasks and background tasks and updates to be performed over cellular data while limiting video and FaceTime quality

Low Data Mode is recommended if you prefer to pause background updates and until connected to a WiFi network.

Know I’m using the 5G network

If compatible 5G devices have the latest software installed, and are within Eastlink's 5G coverage area, a “5G” indicator will display on the right top corner of the device.

Enable Voice over LTE (VoLTE)

We want to ensure you are experiencing the most of our mobile network. The best way to do so is to make sure your device is properly set to use Voice & Data over LTE. Voice over LTE (VoLTE) will provide you with clearer, natural sounding voice calls, faster call connection times, the ability to place a call while browsing the Web or streaming video, and exceptional in-building penetration.

1. Tap the Settings app
2. Tap Cellular
3. Tap Cellular Data Options
4. Ensure Enable LTE is set to Voice & Data

Create a hotspot

What is a hotspot? A hotspot allows you to turn your phone into a personal source for other devices to utilize your data service. Please note using a hotspot can deplete your data plan and battery quickly.

1. Settings> Personal Hotspot> toggle on Allow others to Join
If you don’t see personal hotspot in your settings try Settings> Cellular> Personal Hotspot> toggle on Allow others to Join
2. Make note of the Wi-Fi password that presents
3. Search for available Wi-Fi networks on the device you are looking to connect to the internet, find your device in the available networks and enter the Wi-Fi password on your iPhone’s hotspot screen
4. When you are done with the hotspot, access the settings again in your phone and toggle the Personal Hotspot off