Frequently Asked Questions

How long is my easyTab Flex^® term?

Your easyTab Flex^® term is 24 months and begins on the day you enroll in easyTab Flex^® . This is called your Start Date.

Am I able to upgrade my phone before the end of my 24 month term?

Yes, you can upgrade to a new phone if your current phone is in Good Condition or by paying back the Deferred Amount after the first 12 months from your Start Date. If there are any promotional discounts on your current phone, you may be billed the prorated amount for the remaining discounts.

Am I able to cancel my service before my 24 month term is over?

You're able to opt out of easyTab Flex^® at any point after 12 months from your Start Date. If you cancel early, the Deferred Amount will be on your final invoice along with any prorated promotional discounts that may remain on your phone.

What does Good Condition mean?

Your phone must meet the following criteria:

• Powers on, holds a charge and navigates to the home screen
• Is free from liquid damage
• Is free from apparent physical damage like bending, cracks, severe scratches, chips or punctures to any part of the device including the screen, back glass, frame or cameras
• The display is fully functional and free of defects such as visible burn-in, ghost images or dead pixels
• Cameras, speakers, buttons ports and the microphone function properly
• There are no missing components like buttons, keys, SIM/media tray, included stylus, battery cover
• All activation/security locks are turned off and no longer linked to your cloud account, such as Find my iPhone or Activation Lock Protection for Android devices
• Any PIN/password, facial recognition or fingerprint lock has been removed, data has been removed and the device has been factory reset

Phones with light wear and tear, minor scratches, scruffs or nicks are acceptable. However, only an Eastlink retail representative can determine if your phone meets the criteria of Good Condition.

What happens if I damage my phone?

If you've damaged your phone and it does not meet the easyTab Flex^® return criteria you will be required to pay the Deferred Amount.

If you signed up for Eastlink Device Protection or AppleCare+, chat with us online, call us at 1-888-345-1111 or visit a retail store so we can help you open a claim to repair or replace your phone, ensuring you can return it in Good Condition.

I'm at the end of my term. How do I return my phone?

You can return your phone to any Eastlink store. Click here to find your nearest location.

How long do I have to return my phone?

You have 30 days from your Return Date to either return your phone to an Eastlink store or let us know that you will be keeping your phone, otherwise you will be charged the Deferred Amount on your next bill.

What happens when I return my phone?

An Eastlink retail representative will inspect your phone to determine if it's in Good Condition.

I'm at the end of my term and I'd like to keep my phone.

That's no problem. Simply pay the Deferred Amount to keep your phone.

Will tax be applied to the Deferred Amount?

Applicable taxes were charged on the retail price of your phone at the time of purchase, before the Deferred Amount was applied to your tab balance. If you are charged the Deferred Amount at the end of your term, no additional taxes will be applied.