How to Use the Alarm.com Portal

Click here for instructions to set up 24/7 video recording. This feature allows you to locally store recording and encrypted video onto a micro SD card using the Alarm.com web app or portal. 

Video analytics features can be set up using the Alarm.com app:

1. Login to the Alarm.com app.
   
2. Tap “Menu” (3 bars in the top left hand corner).
   
3. Tap “Video”.
   
4. Tap “Settings”.
   
5. Tap “Recording Rules”.
   
6. Tap “Add New Rule”.
   
7. Tap “Video Analytics”.
   
8. Select the video device to add a rule to.
   Note: The camera’s existing Video Motion Detection (VMD) rules will be removed, but they can be added back later. Tap “Ok” to delete the VMD rules and continue with calibration.
   
9. Select the type of rule that best suits your needs.
   - Ground Zone rules are used to identify when objects enter and remains within an area (ex. visitors waiting by the front door).
   - Tripwire rules are used to identify when objects cross a virtual tripwire (ex. when a car pulls up on the driveway).
10. Select the Scenery and Minimum Object Detection Size.
    
11. Name your recording rule.
    
12. Draw your Ground Zone or Tripwire Rule.
    
13. Identify how long an object must be inside the area of interest before you are notified.
    
14. Complete your recording rule settings.
    
15. Select what types of objects you want to be notified of.
    
16. Identify the types of notifications you want to receive.
    
17. Tap “Save”.

A Video Motion Detection recording schedule records video when a camera detects motion.

To create a video motion detection recording schedule from the Alarm.com Web Portal:
Log into your Alarm.com Web Portal customer account.
Click Video.
Click Recording Rules.
Click +Add New Rule.
Click Video Motion Detection.
Name the new recording rule.
Select which camera should record a clip when it detects motion using the Record a clip when dropdown menu.
Configure the time frame for the rule to be active using the During this time frame radio buttons.
Use the Minimum delay between camera-triggered clip uploads dropdown menu to limit the number of clips recorded.
Use the At home settings to not record when the system is Disarmed or Armed Stay.
To choose Video Clip Recipients, click +Add Recipients.
Click the entries in the Address book that are to be notified, or click +New Contact to add a new Address Book entry.
Click Close.
Verify the recording rule is configured with the correct settings.
Click Save.

Video Motion Detection (VMD) is the camera’s ability to trigger recordings based on any detected motion. The camera identifies motion by measuring how the video’s pixels change from one moment to the next. There is not a PIR motion detector built into our cameras, but when VMD is set up correctly, it can be an effective way to capture activity and generate notifications for the customer.

When editing Video Motion Detection windows, identify your main areas of concern and draw narrow windows near those areas. For example, if there is a jewelry box on the desk, make sure to draw a VMD box either around or along the path leading up to that area.

To change a camera's VMD settings from the Alarm.com Web Portal:
Log into your Alarm.com Web Portal customer account.
Click Video.
Click Settings.
Select the video device to be edited from the Video Device dropdown menu.
Click Video Motion Detection.
For each Video Motion Detection (VMD) window:
Click and drag on the Live View image to draw a new VMD window.
Select the motion sensitivity for the VMD window using the Sensitivity dropdown menu. Note: A high sensitivity will allow more motion to be detected by the camera and more clips to be recorded.
Select the motion target size for the VMD window using the Target Size dropdown menu. Note: Target size reflects the percentage of the VMD window that must detect motion for a clip to be recorded. A smaller target size will require less motion to trigger a recording, resulting in more recorded clips.
Click Save.

Note: For camera models ADC-V521IR, ADC-V522IR, and ADC-V722W, the sensitivity setting affects all Video Motion Detection (VMD) windows for the specific device.

Log into your Alarm.com Web Portal customer account.
Click Video.
Click Video Device Settings.
Select the video device to be edited from the Video Device dropdown menu.
Click Live Video.
In Live Video Settings, click Reduced.

Stop intruders in their tracks with Perimeter Guard. Perimeter Guard uses Alarm.com's advanced Video Analytics to sound an alert and flash the camera's status LED when unwanted visitors are detected.

To enable Perimeter Guard using the Alarm.com app:

1. Log in to the Alarm.com app.
2. Tap Video.
3. Tap the Settings icon.
   
4. Tap Edit on an existing Video Analytics rule or create a new one.
   
5. In Perimeter Guard™ - Camera Light & Sound, the battery level appears as a percentage.
   
   • To enable the LED response:
     • Tap the Camera Status LED toggle to enable the LED response.
     • Using the Duration dropdown menu, select how long the LED response lasts.
   • To enable the Camera Audio Alert (only available on cameras using the Two-Way Audio feature):
     • Tap the Camera Audio Alert toggle to enable the Audio Alert.
     • Using the Audio Sound dropdown menu, select the type of sound the camera makes.
     • Adjust the volume using the Volume slider.

6. Using the Set Minimum Delay Between Alerts dropdown menu, select the desired amount of time the camera should not start a new alert after a previous alert has completed.

The Alarm.com Video app allows users to stream video from up to four cameras simultaneously on high-definition TV screens. This feature is available with an Apple, Android, or Fire TV.

To install the app on Apple TV:

1. Download the Alarm.com app from the Apple TV App Store.
2. Log in to the Alarm.com app.
3. Apple TVs display video devices by their names alphanumerically and rotate in a clockwise direction on the screen.

To lock a camera into position:

1. Scroll to the camera feed to be locked.
2. Click and hold until the option to lock appears.

To log out of the app:

1. Swipe up on the remote's touchpad.
2. Click Settings.
3. Click Log Out.

To install the app on Android TV:

1. From the Android TV home screen, use the remote to press to select Apps.
2. Press to select Google Play Store.
3. Press to select Search.
4. Enter Alarm.com to search for the Alarm.com Video app.
5. Press to select Alarm.com Video.
6. Press to select Install.
7. When the download is complete, press to select Open.
8. Follow the on-screen instructions to log in.

To lock a camera into position:

1. Using the supplied remote, navigate to the camera feed to be locked.
2. Long-press the middle button on the remote.
3. Press to select Lock frame. To unlock, follow the same steps, but press to select Unlock frame.

To log out of the app:

1. Using the supplied remote, long-press the middle button.
2. Press to select Log out.

To install the app from a Fire TV or Fire Stick:

1. Plug the Fire TV Stick into a supported television and complete the setup wizard. After the instructional video completes, the Fire TV Home Screen will appear.
2. Using the supplied remote, press left on the remote's navigation pad until the Search (spotlight) icon is highlighted, then press the Select button.
3. Enter Alarm and scroll down the list to find Alarm.com. Press the Select button once it's highlighted.
4. In Apps & Games, press to select Alarm.com Video.
5. Using the supplied remote, press the Select button again to download the Alarm.com Video app.
6. Once downloaded, press the Select button once more to launch the Alarm.com Video app.

If the Alarm.com Video app is not in the App Library:

1. Use the supplied remote and press the Menu button.
2. Press to select Settings.
3. Press to select My Account.
4. Press to select Sync Amazon Content. This will force the Alarm.com Video app to install on the Fire TV

To associate an account and log into the app:

1. Press to select the Alarm.com Video app from the App Library.
2. Open a web browser and enter alarm.com/ActivateTV in the URL field or scan the QR code from a mobile device.
3. If using a web browser, click or tap Activate Device.
4. Enter the Alarm.com username and password.
5. In Activation Code, enter the 6-digit code displayed on the device, then click or tap Submit.

To lock a camera into position:

1. Using the supplied remote, navigate to the camera feed to be locked.
2. Press the Menu button on the remote.
3. Press to select Lock frame. To unlock, follow the same steps, but press to select Unlock frame.

To log out of the app:

1. Using the supplied remote, press the Menu button.
2. Press to select Log out.

Log into your Alarm.com Web Portal customer account.
Click Video.
Click Video Device Settings.
Select the video device to be edited from the Video Device dropdown menu.
Click Turn off or turn on the camera’s microphone and speaker.

Video device names can be customized for easier system management.

To change a video device name from the Alarm.com Web Portal:
Log into your Alarm.com Web Portal customer account.
Click Video.
Click Settings.
Select the video device to be edited from the Video Device dropdown menu.
Click Video Device Info.
Enter the new name in the Video Device Name field.
Click Save.

The camera triggered clip length determines the preferred length of recorded clips. Camera-triggered clips are uploaded based on recording rules. A Video Analytics recorded clip is always approximately 30 seconds regardless of what the camera-triggered clip length setting is set to.

To adjust the camera-triggered clip length setting from the Alarm.com Web Portal:
Log into your Alarm.com Web Portal customer account.
Click Video.
Click Settings.
Using the Video Device dropdown menu, select the video device to be edited.
Click Saved Video.
Using the Camera-triggered clip length dropdown menu, select the video clip length for camera triggered clips.
Click Save.

Note: The clip length options vary between video device models, and clip length can be affected by file size. More complex images/images with above-average movement may be shorter than simple/static images.

Saved video from cameras and video devices can be viewed from the Alarm.com Web Portal and the Alarm.com App.

To view saved video from the Alarm.com Web Portal:
Log into your Alarm.com Web Portal customer account.
Click Video.
Click Saved Video Clips.
To sort clips by camera, use the All Cameras dropdown menu.
To sort through clips, click the Filter icon.
To sort clips by protected status, check Protected and/or Unprotected under clip status.
To include deleted clips, check Deleted under clip status.
To sort by trigger, check Video Motion Detected and/or Event-triggered under clip trigger.
To search clips by description, enter criteria in the Search Description field.
To only include clips from a certain timeframe, use the Date Range field.

To view saved video from the Alarm.com App:
Log into the Alarm.com customer app.
Tap Menu.
Tap Video.
Tap Saved.

Saved videos can be accessed on the Alarm.com Portal or App until you reach your storage capacity. When the online storage is full, the oldest saved video clips will be deleted as new ones are recorded. You can protect saved video clips to prevent them from being deleted.

To protect a saved video from the Alarm.com Web Portal:
Log into your Alarm.com Web Portal customer account.
Click Video.
Click Saved Video Clips.
Mouse over the desired clip, then click the Options icon at the top right corner.
Click Protect clip.

To protect multiple clips at once:
Log into your Alarm.com Web Portal customer account.
Click Video.
Click Saved Video Clips.
Click Bulk Actions.
Click to select the desired clips or click the checkbox at the top to select all the videos shown on the page.
Click the Protect icon.

Video clips can be downloaded to your phone or device for local storage.

To download a saved video from the Alarm.com Web Portal:
Log into your Alarm.com Web Portal customer account.
Click Video.
Click Saved Video Clips.
Mouse over the desired clip, then click the Options icon at the top right corner.
Click Download clip. The download starts automatically.

To download multiple clips at once:
Log into your Alarm.com Web Portal customer account.
Click Video.
Click Saved Video Clips.
Click Bulk Actions.
Click to select the desired clips or click the checkbox at the top to select all the videos shown on the page.
Click the Download icon. The download starts automatically.

The camera triggered clip length determines the preferred length of recorded clips. Camera-triggered clips are uploaded based on recording rules. A Video Analytics recorded clip is always approximately 30 seconds regardless of what the camera-triggered clip length setting is set to.

To adjust the camera-triggered clip length setting from the Alarm.com Web Portal:
Log into your Alarm.com Web Portal customer account.
Click Video.
Click Settings.
Using the Video Device dropdown menu, select the video device to be edited.
Click Saved Video.
Using the Camera-triggered clip length dropdown menu, select the video clip length for camera triggered clips.
Click Save.

Note: The clip length options vary between video device models, and clip length can be affected by file size. More complex images/images with above-average movement may be shorter than simple/static images.

Image Sensor Peek-Ins allow users to take on demand Image Sensor snapshots from the Alarm.com Web Portal and the Alarm.com App.

To request an Image Sensor Peek-In from the Alarm.com Web Portal:
Log into your Alarm.com Web Portal customer account.
Click the Camera icon on the Image Sensor card.
Click either the Peek-In Next Motion icon or the Peek-In Now icon next to the desired Image Sensor.
The image will be uploaded to the Image Sensor Event Gallery. When the image is available for viewing a notification will be sent to all Peek-In notification recipients.

To request an Image Sensor Peek-In from the Alarm.com App:
Log into the Alarm.com customer app.
Tap the Menu button in the upper left hand corner.
Tap Images.
Tap the Camera icon in the top right hand corner.
Tap Peek-In, press the image sensor you would like to capture the image.
Tap Next Motion to have the image sensor upload an image the next time the image sensor detects motion.
Tap Now to have the image sensor upload an image immediately.

To configure Peek-In recipients from the Alarm.com Web Portal:
Log into your Alarm.com Web Portal customer account.
Click Automation.
Click the Edit icon for Peek-Ins & Manual Image Uploads.
To choose notification recipients, click +Add Recipient.
Click to select your desired recipients from the Address book, to add an unlisted recipient click +New. When a recipient(s) has been selected you will see a check mark appear next to their contact information.
Click Close.
Verify the rule is configured with the correct settings.
Click Save.

Arming the system sets the security sensors to an alarm state. The Armed Away status sets both contact sensors and motion sensor into an alarm state, while Armed Stay status only sets contact sensors to an alarm state.

Arming Options - When you select one of the arming buttons (Stay/Away), a pop-up will display available options for your system. Options may vary depending on your system configuration.

Silent Arming - By default, when you arm your system, the panel makes exit delay beeps. Silent Arming allows you to arm the system without any noise.

No Entry Delay - Once armed, the system will bypass the entry delay that normally occurs when an entry/exit zone is violated.

Bypass Open Zones - The system will bypass open zones while arming the system. This feature can be used to attempt to force the system to arm regardless of zones that may be open. When bypassed, a zone will not trigger an alarm on the system.

To arm the system from the Alarm.com Web Portal:
Log into your Alarm.com Web Portal customer account.
Click the Shield icon on the Security card.
Click STAY to arm the system to stay mode, or AWAY to arm the system to away mode.
Note: Systems with bypass capabilities will show a Bypass Sensors checkbox that, when checked, will not arm secured sensors.

To arm the system from the customer Alarm.com App:
Log into the Alarm.com customer app.
Scroll down to the Security System card.
Tap the Shield icon.
Tap the desired Arming Status:
Arm Stay or Arm Away.

The system can be disarmed or put into a non-alarm state for when the system is occupied.

To disarm the system from the Alarm.com Web Portal:
Click the Shield icon on the Security card.
Click Disarm.

To disarm the system from the Alarm.com App:
Log into the Alarm.com customer app.
Scroll down to the Security System card.
Tap the Shield icon.
Tap Disarm.

With location services, you can automate home settings and initiate additional notifications based on the location of your smartphone relative to your home, office, or any other Geo-Fence they specified.

To enable location services using the Alarm.com app:

1. Log in to the Alarm.com app.
2. Tap the Menu icon.
3. Tap App Settings.
4. Tap Location Services.
5. Tap the Location Services toggle to enable it.
6. If asked, tap Turn on to turn on Location Services.
7. Location Services is now enabled for the device and appears as a Geo-Device on the Alarm.com website.

Once a Geo-Device is set up, a Geo-Fence is created. A Geo-Fence is a virtual geographic boundary used to initiate location-based rules, notifications, and reminders.

To edit a Geo-Fence using the Alarm.com app:

1. Log in to the Alarm.com app.
2. Tap the Menu icon.
3. Tap Places.
4. Tap the desired Geo-Fence to edit.
5. Tap Edit Place.
6. To move the fence location, perform either of the following:
   
   • Tap and drag the map to adjust the location of the marker.
   • Enter a specific address.
   
   
7. To adjust the radius, either pinch the Geo-Fence, enter the desired radius in the Adjust Radius field (in miles), or tap the Add or Minus icons to adjust the distance.
   
   • The minimum radius is 1.5 kilometers, and the maximum is 150 kilometers.
     
     
8. In the Name field, enter a name for the Geo-Fence. The default Geo-Fence cannot be renamed or deleted.
   
9. Click Save.

Smart Arming automatically arms the security panel in ‘Arm Stay’ mode when you go to bed and ‘Disarm’ mode when you wake up. Smart Arming can be activated at a set time or when contact and motion sensors detect activity. This ensures that the system is secure every night while preventing false alarms.

To configure Smart Arming using the Alarm.com app:

1. Log in to the Alarm.com app.
   
2. Tap the Security System card.
   
3. Tap Smart Arming.
   
4. Tap Wake Up to enable the disarm feature.
   
   
   • Use the dropdown menus to select the specific time to disarm the panel.
   • If you have compatible motion sensors, there is also the option to Disarm when activity is detected between specific times for selected sensors included in the rule. Use the Time frames dropdown menus to select the start and end times for this to be active.
   • This feature only occurs when the panel is armed stay.
   • When Disarm at X:XX even if no activity is detected is selected, the panel disarms at the end of the selected time frame if no motion is detected during the selected time period.
   • The rule is designed to disarm once during the selected time period. If the panel has disarmed once due to motion, it will not disarm again at the end of the selected time period.
   
   
5. Tap Goodnight to enable the arm stay feature.

• Use the dropdown menus to select the specific time to arm stay the panel.
• If you have compatible motion/contact sensors, there is also the option to Arm stay between specific times when no activity has been detected for a specified duration for selected sensors included in the rule.
• Use the Time frames dropdown menus to select the start and end times for this to be active and the duration for inactivity.

Sensor Activity Monitoring allows users to view the current status of the system's sensors.

To turn sensor activity monitoring on or off from the Alarm.com Web Portal:
Log into your Alarm.com Web Portal customer account.
Click the Details icon (>) on the Sensors card.
Click to check the Activity Monitoring checkbox for the sensor to be monitored.
Click Save.

Scenes allow users to configure a button to execute multiple actions across multiple devices at once. The devices that can be controlled by scenes are security panels (arming), smart locks, garage door openers, thermostats, and lights.

To create/edit a scene from the Alarm.com Web Portal:
Log into your Alarm.com Web Portal customer account.
Click Automation.
Click Scenes.
To edit an existing scene, click the Edit icon next to the name of the scene.
To create a new scene, click New Scene.
In the Scene Name field, enter the desired name for the scene.
Tap the icon symbol to change the icon image and color to represent the scene.
Depending on the equipment enrolled in your system, there are the following types of actions:
•For panels, click to select the desired arming status. The panel can be placed into Disarmed, Armed (Stay), or Arm (Away) status.
•For locks, click to select the desired lock status. Locks can be locked or unlocked.
•For garage doors, click to select the desired garage door status. Garage doors can be opened or closed.
•For thermostats, click the desired thermostat status. Thermostats can be set to a custom temperature, mode, schedule, fan status, and/or specific temperature sensors.
•For lights, click the desired light status. Lights can be set to On, Off, or a specified brightness level (with compatible devices).
Click Save.

Log in to the Alarm.com app.
Tap the menu icon.
Tap Monitoring Settings.
Tap System Test Mode.
Tap to select the test duration.
Tap Start Test Mode.
Tap Confirm.

Once the selected time elapses, the account will automatically go off test.
If test mode needs to be canceled before the duration expires, tap Stop Test Mode.

Systems with multiple sensors can be more easily managed with customized sensor names.

To change a sensor name from the Alarm.com Web Portal:
Log into your Alarm.com Web Portal customer account.
Click the Details icon (>) on the Sensor card.
Enter the new sensor name.
Click Save.

A partition is a sectioned-off portion of a security system that can be operated independently from other areas.

Partitioning a system can be beneficial if the property has restricted areas that need to be secured. For example, if you set up your home office as a separate partition from the rest of your home, you will be able to arm your home office while other rooms remain disarmed.

Up to 4 partitions can be created once enabled. If you require partitioning, please contact us at 1-866-476-0420.

*Partitions are not available with the 2GIG panel.

To confirm what panel you own, click here

The arming level of a partition can be set to the desired status by clicking an individual partition to arm or disarm.

To arm or disarm an individual partition using the Alarm.com app:
    1. Log into the Alarm.com app.
    2. In the Security System card, swipe to navigate to the partition.
    3. Tap to select the partition.
    4. Tap to select the desired arming state.

A user code can be given access to particular partitions of a system if desired.
To restrict user access to a partition using the Alarm.com Web Portal:

Log into the Alarm.com Web portal customer account.
  1. Click Users.
  2. Click to select the desired user.
  3. Click Panels.
  4. In Security Panels, click to toggle the desired system partition for access.
  5. Click Save. The user code is sent only to the partition that the user code has been given access.

A sensor activity notification can notify users if a contact sensor is opened or a motion sensor is activated.

To create a sensor activity notification from the Alarm.com Web Portal:
Log into your Alarm.com Web Portal customer account.
Click Notifications.
Click +New Notification.
Click Sensor Activity.
Name the new notification rule.
Under When any of these sensors are open or activated, click to check the checkboxes for the sensors to be monitored.
Click the radio button for a time frame and select either At All Times or specific times for the sensors to be monitored.
Use the Do not send notifications that occur within checkbox and dropdown to limit the number of notifications sent.
To choose notification recipients, click +Add Recipient.
Click the entries in the Address book that are to be notified, or click +New to add a new Address Book entry.
Click Close.
Verify the notification is configured with the correct settings.
Click Save.

To create a sensor activity notification from the Alarm.com App:
Log into the Alarm.com customer app.
Tap Menu.
Scroll through the Menu until you see Notifications. Tap Notifications.
Tap Manage Notifications.
Next to Notifications, tap +Add.
Tap Create Your Own.
Tap Sensor Activity.
Rename the rule in the dialog box where it says “Sensor Activity”.
Under “When any of these sensors open or are activated:” select the sensors you would like to receive notifications from.
Under “During this time frame:” choose one of the following:
At All Times. This will notify you at all times when the image sensor detects motion. OR Only During the Following Times. This will allow you to set up notifications to only take place during certain hours of the day.
Notification Filtering. When selected, this will prevent the notification from sending additional notifications that occur within a desired time frame of each other or when a Geo-Device is within the Geo-Fence.
Tap +Add Recipients.
Under Address Book, press on the recipient you would like to receive the notification. You will see a check mark next to their name.
Scroll down. Tap Close.
Tap Save.

An alarm notification can notify users if there has been an alarm event at the property.

To create an alarm notification from the Alarm.com Web Portal:
Log into your Alarm.com Web Portal customer account.
Click Notifications.
Click +New Notification.
Click Alarm.
Name the new notification rule.
Click the alarm types to be notified about checkboxes under Alarm of type.
Select Any Sensor from the Is reported by dropdown menu, unless a specific sensor is to be monitored.
To choose notification recipients, click +Add Recipient.
Click the entries in the Address book that are to be notified, or click +New button to add a new Address Book entry.
Click Close.
Verify the notification is configured with the correct settings.
Click Save.

To create an alarm notification from the Alarm.com App:
Log into the Alarm.com customer app.
Tap Menu.
Scroll through the Menu until you see Notifications. Tap Notifications.
Tap Manage Notifications.
Next to Notifications, tap +Add.
Tap Create Your Own.
Tap Alarm.

The system activity history shows system, website, and user activity.

To view the system activity history from the Alarm.com Web Portal:
Log into your Alarm.com Web Portal customer account.
Click Activity.
From the Activity:
View activity matching specific keywords using the Search bar.
View activity from specific devices using the All Devices dropdown menu.
View activity from specific events using the All Events dropdown menu.
View activity from specific times using the calendar icons.

To view the system activity history from the Alarm.com App:
Log into the Alarm.com customer app.
Press the Checkmark in the top right hand corner
Scroll through the Event History

To export the system activity history from the Alarm.com Web Portal:
Log into your Alarm.com Web Portal customer account.
Click Activity.
Click Export to Excel at the bottom of the page.

Keep informed during an outage by setting up power failure notifications.

To set up the power failure message using the Alarm.com Web Portal:
Log into the Alarm.com Web Portal.
Click Notifications.
Click the edit (pencil) icon on the System Event notification.
Note: The default notification name is System Actions to watch. If there is not a current System Event notification:
a. Click New Notification.
b. Click System Event to create a new notification.
In Urgent, verify My property loses power is selected to enable power failure notifications.
Verify the notification has the desired recipients. Click Add to add any additional recipients.
Click Save to save any changes.

To set up the power failure message using the Alarm.com App:
Log into the Alarm.com App
Tap the menu icon.
Tap Notifications.
Tap the settings icon.
Tap to select the System Event notification.
Note: The default notification name is System Actions to watch. If there is not a current System Event notification:
a. Tap + .
b. Tap System Event to create a new notification.
In Urgent, verify My property loses power is selected to enable power failure notifications.
Verify the notification has the desired recipients. Tap Add to add any additional recipients.
Tap Save to save any changes.

Click here for printable instructions.

When a customer’s contact list is outdated or incorrect, the monitoring station may call the wrong numbers to address an alarm event.

To change the emergency contact information from the Alarm.com Web Portal:
Log into your Alarm.com Web Portal customer account.
Click Settings.
Click Monitoring Station.
In Emergency Contacts, click + Add.
Enter the first and last name of the emergency contact.
Click the Emergency contact bell icon.
Enter the desired phone numbers.
Click Done.
Using the Order dropdown menu, select the desired contact order. If 1 is chosen, that person is contacted first.
Click Update.

Keeping email addresses updated helps keep the system secure.

To change an email address from the Alarm.com Web Portal:
Log into your Alarm.com Web Portal customer account with the login to be edited.
Click Settings.
Click Account Management.
Click Account Information.
Click the Edit icon.
Click Email Address.
Enter the new email address in the Email Address field.
Click Update.

Individual logins for each Alarm.com Web Portal and Alarm.com App user can be created from the website.
Note: Only users with Master Control permissions can create new logins.

To create a new login from the Alarm.com Web Portal:
Log into your Alarm.com Web Portal customer account.
Click Users.
Click Manage Logins.
Click Add a Login.
Enter the new user's email address in the Email Address field.
Enter the new user's desired login name in the Login Name field.
Select the new user's language preference using the Language Preference dropdown menu.
Click Save.

Note: New users will receive an email with a link to set up a new password. If this email is not being received, confirm the user's email address is entered correctly and/or have the user check their junk/spam folder.

New system user codes can be created from the Alarm.com Web Portal.

To create a new system user code from the Alarm.com Web Portal:
Log into your Alarm.com Web Portal customer account.
Click Users.
Click Add User.
Enter the user's first and last name under User Information.
Select the user's language preference using the Language Preference dropdown menu.
Click +Add to add the user's contact information.
Click to check the devices the user should have access to under Access Control.
Enter the user's new access code.
Click Save.

Deleting unused system user codes from the Alarm.com Web Portal helps keep the system secure.

To delete a system user code from the Alarm.com Web Portal:
Log into your Alarm.com Web Portal customer account.
Click Users.
Click the Options icon on the right-hand corner of the user you want to delete.
Click the Delete icon for the user to be deleted.

To remove access control from a use from the Alarm.com Web Portal:
Log into your Alarm.com Web Portal customer account.
Click Users.
Click the Edit icon for the user to have access removed.
Click to uncheck the access points to no longer have access under Access Control.
Click Save.

Updating user passwords for the Alarm.com Web Portal and the Alarm.com App users helps keep the system secure.

To change a password from the Alarm.com Web Portal:
Log into your Alarm.com Web Portal customer account.
Click the Edit User icon next to the current login name.
Click Password.
Enter the current password in the Current Password field.
Enter the new password in the New Password field.
Enter the new password again in the Verify Password Field.
Click Update.

Two Factor Authentication adds an extra layer of security to protect access to your system. This makes it harder for potential intruders to gain access to your system, so your system and your property are even more secure. Whenever you sign into your system from a new or untrusted device, you'll have to enter both your password and a code sent to your mobile phone.

Log into your Alarm.com Web Portal customer account with the login to be edited.
Click the Edit User icon next to the current login name.
Click Two Factor Authentication.
Choose how you would like to receive the security code: Authenticator App, Email or Text Message.
Enter your details for the option selected and click Send.
Enter the Verification Code sent to you and click Verify.