The majority of Eastlink customers will have access to OnDemand however; there are a few areas that require upgrades before the service can be made available. We are working hard to upgrade these areas. Consult an Eastlink Customer Care Representative for more information.
Step 1: Press the “VOD” button on your remoteStep 2: Use your arrow key to select either Movie Rentals or Events.Step 3: Use the arrows on your remote to scroll through categories. When you find an interesting category, press "OK".Step 4: Scroll through the titles and hit "OK" to find out more information about the movie or show.Step 5: To order and watch a movie or event, highlight "buy" and press "OK" on your remote.Step 6: If you have set up a Purchase Pin. Please enter this now.Step 7: Your show is yours to watch, as often as you like, for 24 hours. Start, stop, pause, rewind and fast-forward your selection with your remote. The charge will be applied to your Eastlink account immediately and will show up on your next statement.
This depends on the type of content that is ordered. For Adult content OnDemand, you cannot cancel the purchase once it has been ordered. For all other purchases you will have 5 minutes from the time your order to cancel the rental. Just press stop or exit to cancel the purchase within the 5 minutes. Any cancelled purchases happening within this 5 minute window will not show up on your statement.
Please call a Customer Care Representative to order a Subscription Channel. You can also try adding the channel using TV Channel Exchange if you subscribe to the service.
It depends on the type of OnDemand service being used.
No, OnDemand programs cannot be recorded with your DVR.
Content is updated on a daily basis. New titles are added while other titles will expire. For titles about to expire, a date will be listed next to the title indicating the date this will be removed.
Eastlink's fibre optic network allows for two-way storage and retrieval technology needed to deliver OnDemand services. Digital TV technology is the platform of the future in home entertainment.
Not finding what you're looking for? Our support pages have lots of great information to help you get the most out of your Eastlink services.
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Our Chat Support Hours: Monday to Friday: 8 AM to 9 PM, Saturday: 9 AM to 5 PM, Sunday (Tech Support only): 9AM to 5PM. Holiday Hours may differ. For frequently asked questions, find the answers in Eastlink Support.
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