Whole Home DVR Features & FAQs

All digital receivers on the Whole Home network will be able to display the My Recordings list with the same layout and functionality as seen on the DVR.

While viewing the Recordings List on the DVR, recordings that are currently being viewed from any of the receivers in the home will be marked with an “eye” icon, reminding the user that those programs cannot be deleted until they are no longer being viewed. The “eye” icon will also be seen if checking the Program Info for any recording that is currently being watched.

Although digital receivers are capable of displaying Program Information screens for recordings in the same manner as the DVR, the Program Info screens will have fewer action icons than the DVR – omitting the buttons for “Modify Settings” (the ! icon) and “Delete This Program” (the X icon).

During your Whole Home DVR installation, the installer will swap out your current receiver equipment with our latest DVR and HD-ready receiver technology; the DCX 3400M DVR & DCX 700M HD-ready receiver(s). You may also swap your current equipment for the DCX 3400M & DCX 700M at one of our retail kiosks for free prior to your installation.

Four recorded programs can be viewed simultaneously (3 in HD, 1 in SD or 4 in SD), one of which must be viewed on the TV connected to your DVR.

If a recording is being viewed on a networked receiver, you will not be able to delete the recording on the DVR until the recording is no longer in use. If a recording is being viewed on another receiver, it will be indicated by an "eye" icon on the recording information screen.

If the recording was previously viewed on the primary DVR, it will resume from the point at which the playback stopped. You can play the recording from the beginning by selecting the ‘Restart from the Beginning’ icon on the Program Information screen.

Pressing the "List" button on your remote will display the DVR Main Menu on the primary DVR, allowing access to all DVR functions. Pressing the "List" button only displays the list of DVR recordings on the networked receivers; networked receivers are not DVRs.

Scheduled recording information can only be obtained from the primary DVR.

Yes, but only 1 DVR will be connected to the receivers in the Whole Home network. Any additional DVRs function on their own, without the ability to share their recordings.

No, this is not yet possible.

Yes, you will keep the same equipment.

If the answer to any of the following questions is yes, then we will need to have an installer visit your home in order to re-install Whole Home service:
1. Have you changed addresses since the last time you had Whole Home DVR?
2. Have you moved/relocated any of the TV equipment in your home since the Whole Home service was removed?
3. Have you had new services installed in your home since the Whole Home service was removed?

If the answer to all of the above questions is no, however, we can reactivate the Whole Service in your home without needing to send out an installer.

No. Due to the network cabling and filters required for the Whole Home network, a professional install is required to add additional receivers.

In addition to making sure that the DVR and digital receivers are installed in the correct order and networking configuration, special filters are required to be installed in your home to prevent the Whole Home signal from interfering with other services such as phone and internet.