TV Sound Troubleshooting

Useful FAQs to help you quickly solve your sound concerns.

Frequently Asked Questions

I have a picture but no sound.: Make sure the volume on your TV is not muted or too low.

Make sure the volume on your digital receiver is not muted or too low.

If your digital receiver is connected to your home theatre system, ensure that it is set to the appropriate input and the volume is not muted or too low.

Unplug the power cord of your digital receiver and plug it back in, turn the receiver on and check the sound again.

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The sound does not match what is showing on the channel and/or is in a different language.: Locate the Audio Settings of your TV. (Usually through the TV Menu or Setup)
Change the Audio Setting to either Stereo or Mono
Change the SAP (Secondary Audio Programming) setting to Disabled or Off
Consult your TV owner manual for more information

Need further assistance? Please contact us by calling 1-888-345-1111 or click the online chat button for instant help.
How do I turn off/on Closed Captioning?: Both your TV and the Eastlink digital receiver have Closed Caption settings.

First, check the Closed Caption setting of your TV Menu/Settings. Consult your TV owner's manual for more information.

For the digital receiver, to enable/disable closed captioning on High Definition channels:
Turn off your digital receiver, but leave your television on.
Within two to three seconds, of turning the digital receiver off, press the Menu button on your remote control. The Menu screen (white with black text) should appear on your TV screen. If the Menu screen does not come up on your TV within a few seconds, repeat steps 1 and 2.
Press the down arrow button on your remote control until you get to Closed Caption
Press the right or left arrow button on the remote control to change Closed Caption to Enabled.
Press the Power button to exit the menu
Press the Power button again to turn the digital receiver back on

Need further assistance? Please contact us by calling 1-888-345-1111 or click the online chat button for instant help.