If you believe you have misplaced your device, contact us. We will put a temporary suspension on your account to prevent fraudulent usage on your account while you try to locate it.
If you were the victim of a personal theft, it is imperative that you contact your local law enforcement agency to report the incident. Also contact us. We will place a temporary suspension on your account and/or have the device permanently suspended, so it cannot be reactivated on our network without your permission.
When you report your phone as lost or stolen, your account will be suspended and your phone cannot be used. However, in order to keep your mobile number, the account will remain in the billing system. You will still be responsible for the monthly service charges as well all charges incurred up to the time you report your handset stolen.
To report a lost or stolen phone, contact us at 1-888-345-1111 or visit us at one of our retail stores.