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Setting up my Mobile Device/Services

 

Quick Links:


How to set up my Voicemail?

  1. Open your device's phone application
  2. Dial your phone number
  3. Follow the instructions given by the recording

It is important for you to ensure that the privacy of your voicemail is always protected. The best way to do this is to turn your password on at all times. It’s easy to do. The next time you check your voicemail, press option 2 for personal options, then press 2 to change your password. Once you’ve selected a password that is memorable for you but hard for others to guess, press option 5 to turn your password on.  


How to activate Call Waiting?

  1. Open your device's phone application
  2. Dial *43# and select send
  3. Your device should notify you that Call Waiting is activated

How to set up my iPhone Visual Voicemail?

  1. Open your device's phone application
  2. Dial your phone number
  3. Follow the instructions given by the recording
  4. Your iPhone automatically activates visual voicemail as soon as the first voicemail is deposited

How to set up my Android Visual Voicemail?

  1. Open your device's phone application
  2. Dial your phone number
  3. Follow the instructions given by the recording
  4. Go to the Google Play Store and search Eastlink Visual Voicemail
  5. Download the free app
  6. Open the app and input your 10 digit phone number and 4-8 digit password
  7. Your phone will automatically show a new voicemail icon in the top left corner when the first voicemail is deposited.

Please note: If Cellular Data is turned off on your device, Visual Voicemail will not work. You will still have access to your voicemail by dialing your phone number.


How to enable Automatic Network Selection?

To get the most of your mobile experience, you should always keep your device set to automatic network selection. It will then automatically search for and connect to the best available network.

See below for how to enable Automatic Network Selection on various devices:

Alcatel Flip Phone

  1. Press the OK button on the phone dialer
  2. Highlight Settings and press the OK button on the phone dialer
  3. Select the Network & Connectivity tab
  4. Highlight Cellular & Data and press the OK button on the phone dialer
  5. Highlight Carrier and press the OK button on the phone dialer
  6. Highlight Automatic and press the OK button on the phone dialer
  7. Highlight On and press the OK button on the phone dialer

iPhones - iOS 13

  1. Tap Settings
  2. Tap Cellular
  3. Tap Network Selection
  4. Tap Automatic switch to enable

LG G7 ONE ON ANDROID 10

  1. Tap Settings
  2. Tap Network & Internet
  3. Tap Mobile Networks
  4. Tap Network Operators
  5. Tap Advanced
  6. Tap the Automatically select network switch to enable

LG DEVICES ON ANDROID 8

  1. Tap Settings
  2. Tap the Network tab
  3. Scroll down to Mobile Networks
  4. Tap Network Operators
  5. Tap Select Automatically

LG DEVICES ON ANDROID 9 and 10

  1. Tap Settings
  2. Tap Network & Internet
  3. Tap Mobile Networks
  4. Tap Network Operators
  5. Tap Select Automatically

SAMSUNG DEVICES ON ANDROID 8, 9, and 10

  1. Tap Settings
  2. Tap Connections
  3. Tap Mobile Networks
  4. Tap Network Operators
  5. Tap Select Automatically

How to enable Voice over LTE (VoLTE)?

We want to ensure you are experiencing the most of our mobile network. The best way to do so is to make sure your device is properly set to use Voice & Data over LTE. Voice over LTE (VoLTE) will provide you with:

  • Clearer, natural sounding voice calls
  • Faster call connection times
  • The ability to place a call while browsing the Web or streaming video
  • Exceptional in-building penetration

See below for how to enable VoLTE on various devices:  

Alcatel Flip Phone

  1. Select the Settings app
  2. Select the Network & Connectivity tab
  3. Select VoLTE
  4. Select On

iPhones - iOS 13

  1. Tap the Settings app
  2. Tap Cellular
  3. Tap Cellular Data Options
  4. Ensure Enable LTE is set to Voice & Data

LG G7 One

  1. Tap the Settings app
  2. Tap Network & Internet
  3. Tap Mobile network
  4. Tap Advanced
  5. Ensure Enhanced 4G LTE Mode is on (tap the switch next to it to enable)

Other LG Devices on Android 8

  1. Tap the Settings app
  2. Tap the Network tab
  3. Scroll down and tap Mobile networks
  4. Ensure VoLTE is on (tap the switch next to it to enable)

Samsung Devices on Android 8 or 9

  1. Tap the Settings app
  2. Tap Connections
  3. Tap Mobile networks
  4. Ensure VoLTE calls is on (tap the switch next to it to enable)

If VoLTE Calls is not present on your phone, please perform the following steps instead:

  1. Tap the Settings app
  2. Tap General Management
  3. Tap Reset
  4. Tap Reset Network Settings
    *Please Note
     - This action will also erase all WIFI passwords and Bluetooth device pairings on your phone
  5. Power cycle your device

 


How do I enter Eastlink's APN settings?

Android, Windows & Basic Phone

Download Configuration Guide Android, Windows and Basic Phone

iPhone iOS 6, iOS 7 & iOS 8

Download Configuration Guide iPhone iOS 6 and iOS 7