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For assistance with purchasing or upgrading your products and services, or to make changes to your account.

Technical Support Chat

For technical support assistance with your products and services.

Billing Support Chat

For assistance or questions about your Wireless cell phone bill.

Sales & Billing Chat

For assistance with purchasing or upgrading your Wireless cell phone, or to make changes to your account.

Technical Support Chat

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Privacy

Eastlink's Commitment To Privacy
Your privacy is important to us. Protecting your privacy and the confidentiality of your personal information has always been important to the way we serve you. Our online Privacy & Security Statement tells you about the steps that we take to protect your information.

How We Protect Your Information
To prevent unauthorized access, maintain data accuracy, and to ensure the correct use of your personal information, we have put in place appropriate physical, electronic and managerial procedures. Our site currently uses SSL3 128 bit encryption - the strongest and most advanced encryption technology - to safeguard your credit card and personal information as it travels over the Internet.

The Information We Collect
On some pages of the Online Customer Care site, you can make requests to view your account information and make payments. The types of personal information collected or submitted at these pages are:

  • Account Number
  • Postal Code
  • Billing Name
  • Phone Number
  • Email
  • Password - This information is submitted for identification and verification purposes.
  • Credit Card Information
  • This information is submitted when making an online payment, and is not retained on our site after the transaction is completed. 'Cookies' are small text files containing information created by the site when you visit. They are used to personalize your site visits and improve your overall online experience and can only be read by us. They expire in 90 days.
The Way We Use Information

The information we collect will be used to verify and support our customer relationship with you. We will not provide your information to any third parties, nor will we use your information to provide you with offers or news about the Eastlink Group of Companies without your prior consent.


National Do Not Call List


National Do Not Call List

The National Do Not Call List (DNCL), an initiative of the Canadian Radio-television and Telecommunications Commission (CRTC), launched on September 30, 2008. It is designed to reduce the number of telemarketing calls to Canadian consumers. Click here for more information.

Your Questions Matter to Us
Should you have any concerns about Privacy and Security relating to your Internet service, please contact us for appropriate follow up.

Should you have other questions or concerns about this Privacy & Security statement, please contact us at privacy@Eastlink.ca.

Other Policies