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Voicemail - Frequently Asked Questions


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A. To check your Voicemail messages when away from home dial your home number and when the greeting begins press * then enter your password. Otherwise:

   - For Maritime / Newfoundland Regions - Press *99
   - For Ontario / Alberta / British Columbia Regions - Press *98

To create a new password or to change your current password:

  • Press 4 on the main menu to administer your account
  • Press 2 to administer mailbox preferences
  • Press 1 to administer your PIN
    • Enter new PIN and Press #
    • To accept Press 1
    • To try again Press 2

To Disable/Enable PIN requirement (from home only):

  • Press 4 on the main menu to administer your account
  • Press 2 to administer mailbox preferences
  • Press 3 to administer auto login
    • To set auto login to on Press 1
    • To set auto login to off Press 2

A. The order in which voicemail messages are played can be personalized through voicemail box settings.

  • Call in to your voicemail system: *98/*99
  • Press 4 to Administer Account
  • Press 2 to Administer your Mailbox Preferences
  • Press 8 to Select the Order Messages are Played
    • Press 1 Newest to Oldest
    • Press 2 Oldest to Newest
    • Press 3 High Priority First
    • Press 4 Order by Sender (BY TELEPHONE NUMBER? NAME?)

A. Yes. To bypass the system generated number/date/time information for each message, simply press 1,  then 1 again, wait for the system prompt and then press 5. You will hear your voicemail message play immediately.

A. The system generated introduction messages cannot be removed but they can be abbreviated. To do so, simply dial *99 (*98 in Ontario, Alberta, BC) , press 4, press 2 to administer your mailbox preferences, press 5 to change the amount in information in message envelope and press 2 to change to the abbreviated version.

Basic voicemail menus can be found on our Calling Features FAQ page.