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Device Finder

A subscription to Eastlink Internet Security Services helps protect against viruses, spyware and other threats for up to 10 PC or MAC computers, tablets and smartphones.

The following information covers the basics of the Device Finder features within the Eastlink Internet Security Services software.

 
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  • Note: The Find my device setting must be enabled on your device for it to work. This setting is disabled by default. Turning this feature on requires Eastlink Internet Security Services to have device administrator permissions.
    • Log in to the Eastlink Internet Security Portal with your account username and password from another computer or device.
    • On the Eastlink Internet Security Portal page, find the device you want to lock from under your circle.
    • Click or tap the device icon. This brings up a window with basic details pertaining to that device.
    • Click or tap Finder.
    • In the Finder window, the devices last known location will display on the map.
    • Click or tap Locate to refresh the devices location.
  • If you have misplaced your device, you can sound an alarm remotely from the Safe Home Portal to help you locate your missing Eastlink Internet Security Services - protected device.
    Note: The Play alarm on device setting must be enabled on your device for it to work. This setting is switched on by default.
    • Log in to the Eastlink Internet Security Portal with your account username and password from another computer or device.
    • On the Eastlink Internet Security Portal page find the device that you want to play an alarm on under your circle.
    • Click or tap on the device icon. This brings up a window with basic details pertaining to that device.
    • Click or tap Finder.
    • In the Finder window, click or tap Alarm.
    • To activate the alarm, click or tap on the blue Alarm button. It may take up to a few minutes before the alarm starts.
  • Once you are able to find your missing device, you can stop the alarm by simply unlocking the device.
  • Note: This feature is available only for Eastlink Internet Security Services for Android. The Lock/Wipe device setting must be enabled on your device for it to work. This setting is disabled by default. Turning this feature on requires Eastlink Internet Security Services to have device administrator permissions.
    • Log in to the Eastlink Internet Security Portal with your account username and password from another computer or device.
    • On the Eastlink Internet Security Portal page, find the device you want to lock from under your circle.
    • Click or tap the device icon. This brings up a window with basic details pertaining to that device.
    • Click or tap Finder.
    • In the Finder window, click or tap Lock.
    • To lock your device, click or tap the blue Lock button. It may take up to a few minutes before your device is remotely locked.
    • Your device can be unlocked by simply unlocking it normally on the device, or similarly via Eastlink Internet Security Services remotely.
  • Note: Unlocking a device via Eastlink Internet Security Services resets your security code. This means that your device will no longer have the screen lock enabled. After unlocking a device, remember to manually enable the screen lock function on the device again.

  • Note: This feature is available only for Eastlink Internet Security Services for Android. The Lock/Wipe device setting must be enabled on your device for it to work. This setting is disabled by default. Turning this feature on requires Eastlink Internet Security Services to have device administrator permissions. In devices with Android OS 6.0, the Wipe command is not able to wipe the SD card automatically, due to permission consent query introduced by Android OS 6.0.
    • Log in to the Eastlink Internet Security Portal with your account username and password from another computer or device.
    • On the Eastlink Internet Security Portal page, find the device you want to wipe from under your circle.
    • Click or tap the device icon. This brings up a window with basic details pertaining to that device.
    • Click or tap Finder.
    • In the Finder window, click or tap Wipe.
    • To wipe your device, click or tap the red Wipe button. Device wipe deletes everything on the device, including Eastlink Internet Security Services. Consequently, performing this action removes the device from the Eastlink Internet Security Portal.