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Family Protection

A subscription to Eastlink Internet Security Services helps protect against viruses, spyware and other threats for up to 10 PC or MAC computers, tablets and smartphones.

The following information covers the basics on setting up Family Protection within the Eastlink Internet Security Services software.

 
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  • You can limit the time your child can use the device in two ways: Device use limits and Bedtime.
  • Note: Time limits rules apply to:
    • Android: all apps except preinstalled ones
    • iPhone and iPad: web browsing with Eastlink Internet Security Services
    • Windows: all use of the device
  • To set Time Limits:
    • Log in to the Eastlink Internet Security Portal with your account username and password.
    • Go to the SAFE tab on the top navigation bar.
    • Click/tap on the user, and then select the corresponding device.
    • Click/tap on Family Rules.
    • Go to the Time limits tab, and slide the slider to the right to activate the feature.
    • To set daily device use limits, click/tap the Device Use Limits Edit button.
    • Use the sliders to select the desired time length for weekdays and weekends
    • Click/tap Save to apply.
  • To prevent all use of the device at a specific time frame:
    • Log in to the Eastlink Internet Security Portal with your account username and password.
    • Go to the SAFE tab on the top navigation bar.
    • Click/tap on the user, and then select the corresponding device.
    • Click/tap on Family Rules.
    • Click/tap the Bedtime Edit button.
    • Slide the relevant sliders to the right to activate, and set the desired time frame.
    • Click/tap Save to apply.
  • Log in to the Eastlink Internet Security Portal with your account username and password.
  • Go to the SAFE tab on the top navigation bar.
  • Click/tap on the user, and then select the corresponding device.
  • Click/tap on Family Rules.
  • Go to the Content filtering tab, and slide the slider to the right to activate the feature.
  • Click/tap on the Edit icon.
  • Select the checkboxes next to the content categories you wish to block for this user and device.
  • Click/tap Save to apply.
    Note: Content filtering is enabled on the Safe Browser on Android and iOS.
  • You can use Restrictions to block or limit specific apps and features on your iPhone/iPad.
    • On your iPhone/iPad, tap Settings > General > Restrictions.
    • Tap Enable Restrictions.
    • Set a restriction passcode. Use passcode that your children do not know.
    • Disable other Internet browsers and the Installing Apps option.
  • Now your children are protected against unsuitable content. They cannot bypass the browsing protection by installing or using other Internet browsers other than Eastlink Internet Security Services.
  • To protect your child's PC:
  • Log in to the Eastlink Internet Security Portal with your account username and password.
  • Once logged in, click/tap Add device. The Whose device do you want to protect? window appears.
  • Select My child's device, and click/tap Continue. The Choose device type window appears.
  • Make sure This computer is selected, and click Download for Windows.
  • While still in your Internet browser, find the network installer from your download folder by pressing Ctrl + J on your keyboard.
  • Run the network installer file. The Eastlink Internet Security Services Setup starts.
    • Once the Welcome to Eastlink Internet Security Services window opens, click Continue.
    • Enter the name of the child whose PC you are going to protect and for whom you are going to set up Family Rules.
    • Select the age group to which the child belongs and click Next.
    • To set up time limits and content filtering for the child, click Next.
    • To set the daily limits for device use, click first the Edit button and select then the allowed daily use for both weekdays and weekends. Finally, click Save to save the settings.
    • To prevent device use during night-time, click the Edit button and set the bedtimes for school nights and weekends. Finally, click Save to save the bedtime settings and click Next.
    • Select the types of web content that you want to block from the child and click Next.
    • Click Accept and install.
  • The installation process begins and all you have to do now is to simply allow the installation to complete. This should take less than a minute.    
  • Eastlink Internet Security Services is now installed on your child's PC and the child's Internet use is protected according to your setup.
  • To view the Family Rules settings for the child, click the Family Rules tab on the left of the Safe Home main page.
  • Later, if you want to make changes to these Family Rules settings, log in to your account and click on the child's profile to view and change the Family Rules settings.
  • On your PC:   
    • Log in to the Eastlink Internet Security Portal with your account username and password.
    • Once you're logged in, click Add device.
    • Select My child's device and click Continue.
      If you are creating a new profile, click on the drop-down arrow, and select New child profile. Click Continue.
    • Select Phone from the device type options, and click Continue.
    • Choose how you want to send the installation link to your child's Android device.
      • Send By Email:
        Enter an email address that you can access from your child's Android device.
        Click Send.
      • Send by SMS:
        Enter your child's phone number with the country code.
        Click Send.
  • On your child's Android device:        
    • Now on your child's Android device, open the email or SMS containing the installation link. Tap on the provided link.        
    • Tap Install from app store.
    • On the Eastlink Internet Security Services Google Play Store page, tap Install > Accept.
    • Tap Open.
    • Read and accept the terms and conditions. Tap Accept.
    • On the Welcome to SAFE screen, tap Continue.
    • Create a new profile for your child. Enter the name and select the age group.
    • Now is a good time to sit down with your child and go over Family Rules together.
    • Tap Next.
    • App control:
      App Control lets you view installed apps remotely via your Eastlink Internet Security Portal and choose whether the apps should be time-limited, allowed, or blocked completely. Time-limited apps will be blocked when the time limit is up, which we will configure later.
      • Tap Turn on App control.
      • Choose the default setting for newly installed apps (Time-limited or Blocked).
      • Choose how you want to limit individual installed app (Time-limited, Allowed or Blocked).
      • Tap Next.
    • Time limits:
      Time limits allow you to control when and for how long your child can use the time-limited apps.
      • To set the daily use limits, tap Edit (pencil icon) and slide the slider to the desired time length for weekdays and weekends. Once done, tap the Tick icon to save the settings.
      • To set bedtime (prevent device use during night-time), tap Edit (pencil icon) and specify the time frame for school nights and weekends. Once done, tap the Tick icon.
      • Tap Next.
    • Content filtering:
      Content filtering blocks certain types of website content when browsing with the Safe Browser.
      • Select by checking the boxes the content categories you want to block for your child.
      • Tap Next.
      • The protection feature overview page opens. Tap Next.
      • The Family Rules feature needs device administrator permission to protect your child from harmful content. Tap Continue.
      • Tap Activate this device administrator.
      • Turn on accessibility, tap Continue.
      • Select Eastlink Internet Security Services from the Services Accessibility list, and move the slider to the On position.
      • To allow F-Secure SAFE to observe actions and retrieve window content, tap OK. You may be prompted to enter the device PIN to continue.

    Eastlink Internet Security Services is now installed on your child's Android device and the child's Internet use is protected according to your setup.

    To view the Family Rules settings for the child, tap Family Rules from the app's main screen.

    Later, if you want to make changes to these Family Rules settings, on any device, log in to your account and click on the child's profile to view and change the Family Rules settings.

  • The Online Safety section provides you access to:
    • Browsing protection – blocks harmful websites to ensure the safety of your computer and personal data
    • Content Blocker – block websites based on their content or allow access to specific websites only
    • Search result filter – hides adult content from search results by making sure that Google, Yahoo & Bing use the safe search "Strict" level
    • Browsing Time Limits – you can limit the daily use of the device and choose when the time limit is reached, whether to lock the device or block browsing only
    • Browser extensions – plugin applications that ensure your security while browsing
    • Statistics – here you can see how this user has been protected
  • In addition to protecting you against malicious software and websites, you can restrict the type of content that can be viewed by your children. You can also control when and for how long someone is allowed to browse the Internet.
  • The product uses Windows user accounts to control the settings for each member of your family. Only someone with administrative access rights is allowed to change the product settings for the various Windows user accounts.
  • We recommend that you set up a separate Windows user account for each family member. For example, parents can have administrative access rights, and children can have normal access rights for their Windows user accounts.
  • For more information about how to use Online Safety:
    • On the Eastlink Internet Security launch pad, click the Online Safety icon
    • Click the question mark in the top right corner
    • Select Help