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Billing Support Chat

For assistance or questions about your billing and/or statement.

Sales & Billing Chat

For assistance with purchasing or upgrading your products and services, or to make changes to your account.

Technical Support Chat

For technical support assistance with your products and services.

Billing Support Chat

For assistance or questions about your Wireless cell phone bill.

Sales & Billing Chat

For assistance with purchasing or upgrading your Wireless cell phone, or to make changes to your account.

Technical Support Chat

For technical support assistance with your wireless cell phone.

Please call for Support, Chat Currently Unavailable, 1-888-345-1111

Change Network Name & Password - Arris DG 2470/3270



           



Not Your Modem - Click Here

                

   

   To access the settings of your WiFi modem:

  • Open a web browser (Internet Explorer, Firefox, Safari, Chrome, etc.)
  • In the address bar, type: 192.168.0.1
  • Enter Username*: admin
  • Enter Password*: password
  • Click Login
  • Under both the WiFi 2.4 GHz and the WiFi 5.0 GHz sections, change the WiFi Network Name** (SSID) to the name you would like to use for your home network.               
    • We recommend you add 2.4 and 5.0 respectively to the end of each network name for ease of identification.
    • Under both the WiFi 2.4 GHz and the WiFi 5.0 GHz sections, change the Pre-Shared Key to the password you would like to use to connect to you WiFi network.
      • Click Apply to save your changes.
        • Ensure WiFi is enabled on your WiFi device(s) and then connect to the network with the name and password created in the previous steps.

        *If the above username and password fail, please contact us by calling 1-888-345-1111 or click the online chat button for further assistance.

        **Note: This network name is visible to all WiFi devices within WiFi range of your cable modem.