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Some of my WiFi Devices Won't Connect

If NONE of your WiFi devices will connect, please see our Connectivity Troubleshooting otherwise please refer to the information below:

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  • If you are unable to connect to your WiFi and you don’t see your WiFi network, your WiFi may be turned off on your device:
  • If you are on a mobile device, go to Settings and turn on WiFi
  • If you are on a laptop, look for a WiFi switch on the computer, or a button on the keyboard (press Fn + WiFi button)
  • The Modem should be centrally located to the devices needing to connect to it
  • The Modem should be placed in an upright position for proper antenna alignment
  • Ensure your modem is clear of electronic devices that cause interference. Including, but not limited to: microwaves, cordless phones, Bluetooth devices and baby monitors
  • Forgetting WiFi networks allow your computer to reset some settings, such as usernames, passwords, or configurations that may allow you to reconnect again.
  • Select your device type from the list below for further assistance (if required):

    Mobile Devices / Tablets

    Android OS
    (Ex: Samsung Phones / Tabs)
    iOS
    (Ex: iPhone, iPad Tablets)
    Windows Mobile
    (Ex: Lumia / Surface Tablets)

      Personal Computers

      Windows
      (Ex: Windows 8, 10)
      MAC
      (Ex: Sierra, Yosemite)

    • Take your non-connected device to the same room as the modem and try connecting there
    • Restart your computer, tablet or mobile device by allowing it to power down and then turn it back on
    • Restarting your WiFi device can often resolve internal issues that may be causing WiFi connectivity problems