Click Here for Live Chat
Billing Support Chat

For assistance or questions about your billing and/or statement.

Sales & Billing Chat

For assistance with purchasing or upgrading your products and services, or to make changes to your account.

Technical Support Chat

For technical support assistance with your products and services.

Billing Support Chat

For assistance or questions about your Wireless cell phone bill.

Sales & Billing Chat

For assistance with purchasing or upgrading your Wireless cell phone, or to make changes to your account.

Technical Support Chat

For technical support assistance with your wireless cell phone.

Please call for Support, Chat Currently Unavailable, 1-888-345-1111

Live Chat


Chat about TV, Internet, Home Phone & Home Security
TV, Internet, Home Phone
& Home Security
Chat about Eastlink Wireless
Wireless

Alarm.com Portal - How To Use

Here you will find information on how to use the alarm.com portal to manage your Home Security & Automation account and services.

Note: Not all home security subscriptions include Alarm.com Portal Access.

Collapse All Expand All


Arming the system sets the security sensors to an alarm state. The Armed Away status sets both contact sensors and motion sensor into an alarm state, while Armed Stay status only sets contact sensors to an alarm state.

Arming Options- When you select one of the arming buttons (Stay/Away), a pop-up will display available options for your system. Options may vary depending on your system configuration.

Silent Arming - By default, when you arm your system, the panel makes exit delay beeps. Silent Arming allows you to arm the system without any noise.

No Entry Delay- Once armed, the system will bypass the entry delay that normally occurs when an entry/exit zone is violated.

Bypass Open Zones- The system will bypass open zones while arming the system. This feature can be used to attempt to force the system to arm regardless of zones that may be open. When bypassed, a zone will not trigger an alarm on the system.

To arm the system from the Alarm.com Web Portal: 

  • Log into your Alarm.com Web Portal customer account.
  • Click the Shield icon on the Security card.
  • Click STAY to arm the system to stay mode, or AWAY to arm the system to away mode.
    • Note:  Systems with bypass capabilities will show a Bypass Sensors checkbox that, when checked, will not arm secured sensors.

To arm the system from the customer Alarm.com App:

  • Log into the Alarm.com customer app.
  • Scroll down to the Security System card.
  • Tap the Shield icon.
  • Tap the desired Arming Status.
    • Arm Stay.
    • Arm Away.


Video Motion Detection (VMD)
is the camera’s ability to trigger recordings based on any detected motion. The camera identifies motion by measuring how the video’s pixels change from one moment to the next. There is not a PIR motion detector built into our cameras, but when VMD is set up correctly, it can be an effective way to capture activity and generate notifications for the customer.

When editing Video Motion Detection windows, identify your main areas of concern and draw narrow windows near those areas. For example, if there is a jewelry box on the desk, make sure to draw a VMD box either around or along the path leading up to that area.

To change a camera's VMD settings from the Alarm.com Web Portal:

  • Log into your Alarm.com Web Portal customer account.
  • Click Video.
  • Click Settings.
  • Select the video device to be edited from the Video Device dropdown menu.
  • Click Video Motion Detection.
  • For each Video Motion Detection (VMD) window:
    • Click and drag on the Live View image to draw a new VMD window.
    • Select the motion sensitivity for the VMD window using the Sensitivity dropdown menu.
      • Note: A high sensitivity will allow more motion to be detected by the camera and more clips to be recorded.
    • Select the motion target size for the VMD window using the Target Size dropdown menu.
      • Note: Target size reflects the percentage of the VMD window that must detect motion for a clip to be recorded. A smaller target size will require less motion to trigger a recording, resulting in more recorded clips.
  • Click Save.
Note: For camera models ADC-V521IR, ADC-V522IR, and ADC-V722W, the sensitivity setting affects all Video Motion Detection (VMD) windows for the specific device.


Updating user passwords for the Alarm.com Web Portal and the Alarm.com App users helps keep the system secure.

 To change a password from the Alarm.com Web Portal:

  • Log into your Alarm.com Web Portal customer account.
  • Click the Edit User icon next to the current login name.
  • Click Password.
  • Enter the current password in the Current Password field.
  • Enter the new password in the New Password field.
  • Enter the new password again in the Verify Password Field.
  • Click Update.


Systems with multiple sensors can be more easily managed with customized sensor names.

 To change a sensor name from the Alarm.com Web Portal:

  • Log into your Alarm.com Web Portal customer account.
  • Click the Details icon  (>) on the Sensor card.
  • Enter the new sensor name.
  • Click Save.


Video device names can be customized for easier system management.

To change a video device name from the Alarm.com Web Portal:

  • Log into your Alarm.com Web Portal customer account.
  • Click Video.
  • Click Settings.
  • Select the video device to be edited from the Video Device dropdown menu.
  • Click Video Device Info.
  • Enter the new name in the Video Device Name field.
  • Click Save.


Keeping email addresses updated helps keep the system secure.

To change an email address from the Alarm.com Web Portal: 

  • Log into your Alarm.com Web Portal customer account with the login to be edited.
  • Click Settings.
  • Click Email Address.
  • Enter the new email address in the Email Address field.
  • Click Update.


A sensor activity notification can notify users if a contact sensor is opened or a motion sensor is activated.

To create a sensor activity notification from the Alarm.com Web Portal:

  • Log into your Alarm.com Web Portal customer account.
  • Click Notifications.
  • Click +New Notification.
  • Click Sensor Activity.
  • Name the new notification rule.
  • Under When any of these sensors are open or activated, click to check the checkboxes for the sensors to be monitored.
  • Click the radio button for a time frame and select either At All Times or specific times for the sensors to be monitored.
  • Use the Do not send notifications that occur within checkbox and dropdown to limit the number of notifications sent.
  • To choose notification recipients, click +Add Recipient.
  • Click the entries in the Address book that are to be notified, or click +New to add a new Address Book entry.
  • Click Close.
  • Verify the notification is configured with the correct settings.
  • Click Save.

To create a sensor activity notification from the Alarm.com App:

  • Log into the Alarm.com customer app.
  • Tap Menu.
  • Scroll through the Menu until you see Notifications. Tap Notifications.
  • Tap Manage Notifications.
  • Next to Notifications, tap +Add.
  • Tap Create Your Own.
  • Tap Sensor Activity.
    • Rename the rule in the dialog box where it says “Sensor Activity”.
    • Under “When any of these sensors open or are activated:” select the sensors you would like to receive notifications from.
    • Under “During this time frame:”. choose one of the following:
      • At All Times. This will notify you at all times when the image sensor detects motion.
      • Only During the Following Times. This will allow you to set up notifications to only take place during certain hours of the day.
    • Notification Filtering. When selected, this will prevent the notification from sending additional notifications that occur within a desired time frame of each other or when a Geo-Device is within the Geo-Fence.
    • Tap +Add Recipients.
    • Under Address Book, press on the recipient you would like to receive the notification. You will see a check mark next to their name.
    • Scroll down. Tap Close.
    • Tap Save.


A Video Motion Detection recording schedule records video when a camera detects motion.

To create a video motion detection recording schedule from the Alarm.com Web Portal:

  • Log into your Alarm.com Web Portal customer account.
  • Click Video.
  • Click Recording Schedules.
  • Click +Add Schedule.
  • Click Video Motion Detection.
  • Name the new recording schedule.
  • Select which camera should record a clip when it detects motion using the Record a clip when dropdown menu.
  • Configure the time frame for the rule to be active using the During this time frame radio buttons.
  • Use the Minimum delay between camera-triggered clip uploads dropdown menu to limit the number of clips recorded.
  • Use the At home settings to not record when the system is Disarmed or Armed Stay.
  • To choose Video Clip Recipients, click +Add Recipients.
  • Click the entries in the Address book that are to be notified, or click +New to add a new Address Book entry.
  • Click Close.
  • Verify the recording schedule is configured with the correct settings.
  • Click Save.


An alarm notification can notify users if there has been an alarm event at the property. 

To create an alarm notification from the Alarm.com Web Portal:

  • Log into your Alarm.com Web Portal customer account.
  • Click Notifications.
  • Click +New Notification.
  • Click Alarm.
  • Name the new notification rule.
  • Click the alarm types to be notified about checkboxes under Alarm of type.
  • Select Any Sensor from the Is reported by dropdown menu, unless a specific sensor is to be monitored.
  • To choose notification recipients, click +Add Recipient.
  • Click the entries in the Address book that are to be notified, or click +New button to add a new Address Book entry.
  • Click Close.
  • Verify the notification is configured with the correct settings.
  • Click Save.

To create an alarm notification from the Alarm.com App:

  • Log into the Alarm.com customer app.
  • Tap Menu.
  • Scroll through the Menu until you see Notifications. Tap Notifications.
  • Tap Manage Notifications.
  • Next to Notifications, tap +Add.
  • Tap Create Your Own.
  • Tap Alarm.


Individual logins for each Alarm.com Web Portal and Alarm.com App user can be created from the website.

Note: Only users with Master Control permissions can create new logins.

To create a new login from the Alarm.com Web Portal:

  • Log into your Alarm.com Web Portal customer account.
  • Click Users
  • Click Manage Logins.
  • Click Add a Login.
  • Enter the new user's email address in the Email Address field.
  • Enter the new user's desired login name in the Login Name field.
  • Select the new user's language preference using the Language Preference dropdown menu.
  • Click Save.
Note: New users will receive an email with a link to set up a new password. If this email is not being received, confirm the user's email address is entered correctly and/or have the user check their junk/spam folder.


New system user codes can be created from the Alarm.com Web Portal.

To create a new system user code from the Alarm.com Web Portal: 

  • Log into your Alarm.com Web Portal customer account.
  • Click Users.
  • Click Add User.
  • Enter the user's first and last name under User Information.
  • Select the user's language preference using the Language Preference dropdown menu.
  • Click +Add to add the user's contact information.
  • Click to check the devices the user should have access to under Access Control.
  • Enter the user's new access code.
  • Click Save.


Deleting unused system user codes from the Alarm.com Web Portal helps keep the system secure.

To delete a system user code from the Alarm.com Web Portal:

  • Log into your Alarm.com Web Portal customer account.
  • Click Users
  • Click the Delete icon for the user to be deleted.

To remove access control from a use from the Alarm.com Web Portal:

  • Log into your Alarm.com Web Portal customer account.
  • Click Users.
  • Click the Edit icon for the user to have access removed.
  • Click to uncheck the access points to no longer have access under Access Control.
  • Click Save.


The system can be disarmed or put into a non-alarm state for when the system is occupied.

To disarm the system from the Alarm.com Web Portal:

  • Click the Shield icon on the Security card.
  • Click Disarm.

To disarm the system from the Alarm.com App:

  • Log into the Alarm.com customer app.
  • Scroll down to the Security System card.
  • Tap the Shield icon.
  • Tap Disarm.


Two Factor Authentication adds an extra layer of security to protect access to your system. This makes it harder for potential intruders to gain access to your system, so your system and your property are even more secure. Whenever you sign into your system from a new or untrusted device, you'll have to enter both your password and a code sent to your mobile phone.

  • Log into your Alarm.com Web Portal customer account with the login to be edited.
  • Click the Edit User icon next to the current login name.
  • Click Two Factor Authentication.
  • Click the Two Factor Authentication toggle switch.


To export the system activity history from the
Alarm.com Web Portal: 

  • Log into your Alarm.com Web Portal customer account.
  • Click Activity.
  • Click Export to Excel at the bottom of the page.


Image Sensor Peek-Ins allow users to take on demand Image Sensor snapshots from the Alarm.com Web Portal and the Alarm.com App.

To request an Image Sensor Peek-In from the Alarm.com Web Portal:

  • Log into your Alarm.com Web Portal customer account.
  • Click the Camera icon on the Image Sensor card.
  • Click either the Peek-In Next Motion icon or the Peek-In Now icon next to the desired Image Sensor.
  • The image will be uploaded to the Image Sensor Event Gallery. When the image is available for viewing a notification will be sent to all Peek-In notification recipients. 

To request an Image Sensor Peek-In from the Alarm.com App:

  • Log into the Alarm.com customer app.
  • Tap the Menu button in the upper left hand corner.
  • Tap Images.
  • Tap the Camera icon in the top right hand corner.
    • Tap Peek-In, press the image sensor you would like to capture the image.
    • Tap Next Motion to have the image sensor upload an image the next time the image sensor detects motion.
    • Tap Now To have the image sensor upload an image immediately.

To configure Peek-In recipients from the Alarm.com Web Portal:

  • Log into your Alarm.com Web Portal customer account.
  • Click Automation.
  • Click the Edit icon for Peek-Ins & Manual Image Uploads.
  • To choose notification recipients, click + Add Recipient.
  • Click to select your desired recipients from the Address book, to add an unlisted recipient click + New. When a recipient(s) has been selected you will see a check mark appear next to their contact information.
  • Click Close.
  • Verify the rule is configured with the correct settings.
  • Click Save.


Sensor Activity Monitoring allows users to view the current status of the system's sensors.

To turn sensor activity monitoring on or off from the Alarm.com Web Portal: 

  • Log into your Alarm.com Web Portal customer account.
  • Click the Details icon  (>) on the Sensors card.
  • Click to check the Activity Monitoring checkbox for the sensor to be monitored.
  • Click Save.


Saved video from cameras and video devices can be viewed from the Alarm.com Web Portal and the Alarm.com App.

To view saved video from the Alarm.com Web Portal:

  • Log into your Alarm.com Web Portal customer account.
  • Click Video.
  • Click Saved Video Clips.
    • To sort clips by camera, use the All Cameras dropdown menu.
    • To sort clips by protected status, click the Include protected clips icon or the Include unprotected clips icon.
    • To sort by trigger, click the Include camera-triggered clips icon or the Include event-triggered clips icon.
    • To include deleted clips, click the Include deleted clips icon.
    • To search clips by description, enter criteria in the Clip Description field.
    • To only include clips from a certain timeframe, use the From: To: fields.

To view saved video from the Alarm.com App:

  • Log into the Alarm.com customer app.
  • Tap Menu.
  • Tap Video.
  • Tap Saved.


The system activity history shows system, website, and user activity.

To view the system activity history from the Alarm.com Web Portal: 

  • Log into your Alarm.com Web Portal customer account.
  • Click Activity.
  • From the Activity:
    • View activity matching specific keywords using the Search bar.
    • View activity from specific devices using the All Devices dropdown menu.
    • View activity from specific events using the All Events dropdown menu.
    • View activity from specific times using the calendar icons.

To view the system activity history from the Alarm.com App: 

  • Log into the Alarm.com customer app.
  • Press the Checkmark in the top right hand corner
  • Scroll through the Event History