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TV iGuide FAQ's

We will help you navigate and configure your Eastlink digital iGuide, including parental controls.

 

iGuide

Eastlink’s interactive guide (iGuide) unlocks a world of greater choice, convenience and control while you watch television, giving you:

  • A convenient, time-saving Quick Menu
  • A friendly display with 14 days of upcoming programming
  • Enhanced search features

In no time, you’ll be able to set Reminders, Favourites, and Parental Locks. Plus, you’ll have access to great features like Pay-Per-View and OnDemand.

Find Out More about OnDemand

  • A blue highlight indicates your current selection as you use your remote to navigate through the interactive guide.
  • On your remote control, press MENU once for a Quick Menu, and twice for the Main Menu
  • The arrow buttons around the OK button on your remote move the blue highlight left, right, up or down.
  • The OK button selects the blue highlighted item.
The Quick Menu offers handy shortcuts. Just press MENU once, and you’ll have access to features like Search, Favourites, OnDemand and more. Use the left and right arrow buttons to highlight an icon and press OK to select.

  • Press  to go to the Main Menu
  • Press  to go to your recordings or to schedule a recording (Only available on DVR's)
  • Press   to go to the On Demand Menu
  • Press  to go to the Pay-Per-View Menu
  • Press  to go to the HDTV Menu, where you can search for HD programs and channels
  • Press to Set/Cancel the current channel as a Favourite, or Go to your Favourites list
  • Press to go to the Search Menu
  • Press  to search for movies.
  • Press  to search for sports
  • Press to go to Parental Controls
The Main Menu gives you easy access to iGuide features. Simply press MENU on your remote twice, then select from the options available, including TV Listings by Time, by Channel, Parental Locks, Favourites, Local Weather and more. Press the arrow buttons on your remote to highlight a menu option, then press OK and you’re on your way.
Build a personalized list of your favourite channels with the Favourites feature. Easily access them from the Main Menu or from the Quick Access Menu. Select to add a channel to your Favourites list from the program info.

From your Favourites list, highlight a channel and press the OK button to instantly watch that channel.
Press INFO on your remote to see program information while you view shows and listings, including show title, start/end time, program rating, a brief description and helpful indicators that identify your settings, such as Reminders, Recordings and Favourites.
TV Listings appear in a grid format when you press GUIDE on your remote or select Listings by Channel from the Main Menu. Use the up and down arrow buttons to scroll through the channels and the left and right arrow buttons to scroll through times. Listings are also colour-coded to help you identify different types of programs:
  • Grey - Regular programs
  • Purple - Movies
  • Green - Sports
  • Light Blue - Children’s programs
It’s easy to order a PPV movie or event. Simply click here to learn how.
To cancel a PPV order before it begins:
  • Select the program in any of the listings menus (there will be a $ sign in the show information)
  • Select the BUY icon and follow the prompts to cancel the order
  • Also, if you do not view the PPV when it starts (for example your TV is off, or you're watching another channel) it will be cancelled and you will not be billed for it.
Eastlink Digital TV lets you set Locks to restrict viewing by program, by channel, or by ratings. You can also set up a separate PIN to restrict PPV purchases.

How to set up Parental Controls
Press the menu button on your remote control to access the Quick Menu. Press OK to access the Main Menu.


Use the arrow buttons on your remote to scroll to Parental Controls and press OK to access.


You will be prompted to create a 4-digit PIN and press OK. This PIN will be used to access the Parental Controls settings going forward, as well as any other locked content or channels.


Once in the Parental Controls menu, you will see options to lock content and hide titles. See below for more details.
Movie Rating Locks allow you to block your kids from watching adult movies or other inappropriate programming based on the rating. Press OK to access.


Using the arrow buttons on your remote, scroll to the rating you would like locked and press OK. Press OK again to unlock this rating. Once a rating is locked, you must enter your PIN to access that content.
Service Locks allow you to block your kids from accessing OnDemand. Please note: this will prevent access to all OnDemand folders.


Press OK to access Service Locks. Within the Service Locks menu, press OK to lock OnDemand services. Press OK again to unlock OnDemand. Once OnDemand is locked, you must enter your PIN to access it.
TV Rating Locks allow you to block TV programs based on the rating. Press OK to access.


Using the arrow buttons on your remote, scroll to the rating you would like locked and press OK. Press OK again to unlock this rating. Once a rating is locked, you must enter your PIN to access that content.
The Hide Titles menu allows you to hide program titles for adult and 18+ rated programming.


Press OK to access the Hide Titles menu. Using the arrow buttons on your remote, choose to hide adult-rated program titles only, or adult and 18+ rated program titles, and press OK. Press OK again to unhide these titles.
The Channel Locks menu allows you to select which channels you would like to block.


Press OK on your remote to access the Channel Locks menu. Use the arrow buttons on your remote to find the channel you want to lock. Press OK to lock the channel and press OK again to unlock. Once a channel is locked, you must enter your PIN to access that content.
 
It will take about 30 minutes for the iGuide to update and the OnDemand listings to appear on your screen.

Yes. The Parental PINs that you can set on a digital receiver will work for both Pay-Per-View and OnDemand Pay-Per-Use. For instructions on setting up Parental PIN's, see the Parental Controls entries above.

The movie descriptions for OnDemand programs are received from a different source than the program information listed on the iGuide.
This depends on the type of content that is ordered. For adult content OnDemand, you cannot cancel the purchase once it has been ordered. For all other purchases, you will have 5 minutes from the beginning of the program to cancel the rental by pressing stop or exit on your remote. These cancelled purchases will not show up on your billing statement.