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Maestro DVR FAQ's

 
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  • Click on Menu on your remote and scroll right to the Settings folder then click on Menu Customization. Next, scroll to the Heart icon and ensure there is a checkmark in the box on the right. This is your Favourites folder. Once you exit, your Favourites folder should now be back on your main menu.
  • When viewing the channel/program you wish to enable described video on, press the Info button, then scroll down to the Audio Language option and press OK. This will present you with the available audio options. If described video is available for the program you are on, it will be indicated with (DVS). Scroll up/down to highlight the desired selection and press OK to activate described video.
  • The Maestro Media Player is the HD digital set-top box that provides video service to your TV. A Media Player is required for each TV you wish to use. One Media Player is included with the Maestro DVR package, and each additional Media Player is $5.95/month.

  • The Maestro Media Gateway is the DVR and the central hub of Maestro. It provides video service to the Media Player(s) connected to your TV(s).

  • To upgrade to our Maestro service, please call Customer Service and we will send a technician to your home to swap-out your current digital equipment to our Maestro service.

  • Maestro DVR offers a 500GB hard drive, which allows for up to 240 hours of HD programming to be stored. Storage space can be expanded even further by connecting a third-party eSATA drive.

  • All TVs connected to the Maestro service can access full DVR functionality and you therefore do not require other DVR equipment. We are not able to connect non-Maestro set-top boxes to a Maestro Platform.

  • No, the Maestro Gateway and all Media Players would need to be replaced with our standard set-top boxes.

  • No. Due to the cabling and filters required for the Maestro DVR network, a professional install is required to add additional Media Players.

  • In addition to making sure that the Media Gateway and Media Players are installed in the correct configuration, special filters need to be installed in your home to prevent the Maestro signal from interfering with other services such as phone and internet.
  • We have also installed an internet modem to ensure the best possible WiFi experience for your home. If you did not have an internet modem installed with your Maestro service, please call Customer Service and we will have a modem installed for you.

  • Tune to channel 2500 or access NETFLIX within the Maestro menu. Click menu, scroll to the NETFLIX icon and press OK. Then sign-in to your NETFLIX account to watch NETFLIX on your TV.
  • You will need to visit NETFLIX.ca to validate your username and / or password.

  • You can click on "Start Your Free Month" to sign-up or visit NETFLIX.ca to set up your new account.
  • You will need to visit NETFLIX.ca or contact NETFLIX (1-877-742-1335) to cancel your NETFLIX subscription.

  • You will need to visit NETFLIX.ca and login to your account to update your language preferences.

  • You will need to visit NETFLIX.ca and login to your account to set parental controls.

  • Depending on your NETFLIX subscription, you may or may not be able to watch content on two different TVs at the same time. Please visit NETFLIX.ca and check your account settings to confirm how many TVs or devices you can watch NETFLIX on at the same time.

  • Access YouTube within the Maestro menu. Click menu, scroll to the YouTube icon and press OK.