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OnDemand Frequently Asked Questions

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Yes, there are 3 types of PIN codes that can be setup to control OnDemand viewing including Rating Locks, Service Locks and Purchase Pin. Also, customers have the ability to hide Adult title of shows.

Ratings Locks - Allows you to restrict viewing by rating. Ratings locks will work for OnDemand programming; however keep in mind that the rating must be provided in the program description in order for the PIN to be requested. To set up Rating Locks, go to Main Menu, select Parental Controls and enter/create your PIN. Highlight the 'Movies Rating Locks' or the ‘TV Ratings Locks’ and use the left and right arrow key to select the ratings you wish to block, then click 'OK' to block or unblock the highlighted rating. Please note that movies with “R” rating may include content that includes sexually explicit content.

Service Lock - This will restrict access to the OnDemand service in general. This way, you can have control over who can view titles and use the OnDemand menu. To block the entire service, go to Main Menu, select ’Set-up’, select 'Service Locks Set-up', enter/create your PIN and then select the service you would like to block and press Enter/OK; this will block access to the entire OnDemand service without the correct PIN number.

Purchase PIN - This restricts purchases made with the remote control. To create a Purchase Pin Press "Menu" twice, Select "Set up", Select "Pins setup" and enter your new Purchase Pin.

Hide Adult Title - This will prevent any Adult-rated titles from showing, instead a general title "Adult Programming" will be listed. To Hide Adult Titles, select "Menu" twice, select "Setup", select "Locks Setup" and enter/create your PIN. Highlight the Adult Titles and use the left and right arrow key to select Hide.

The majority of Eastlink customers will have access to OnDemand however; there are a few areas that require upgrades before the service can be made available. We are working hard to upgrade these areas. Check availability here or consult an Eastlink Customer Care Representative for more information.

Step 1: Press the “VOD” button on your remote

Step 2: Use your arrow key to select either Movie Rentals or Events.

Step 3: Use the arrows on your remote to scroll through categories. When you find an interesting category, press "OK".

Step 4: Scroll through the titles and hit "OK" to find out more information about the movie or show.

Step 5: To order and watch a movie or event, highlight "buy" and press "OK" on your remote.

Step 6: If you have set up a Purchase Pin. Please enter this now.

Step 7: Your show is yours to watch, as often as you like, for 24 hours. Start, stop, pause, rewind and fast-forward your selection with your remote. The charge will hit your account immediately and will show up on your next statement.

This depends on the type of content that is ordered. For Adult content OnDemand, you can not cancel the purchase once it has been ordered. For all other purchases you will have 5 minutes from the time your order to cancel the rental. Just press stop or exit to cancel the purchase within the 5 minutes. Any cancelled purchases happening within this 5 minute window will not show up on your statement.

Please call a customer care representative to order a Subscription Channel.

It depends on the type of OnDemand service being used.

  • FREE with subscription - this service is free with your subscription.
  • FREE Zone - this service is free.
  • MOVIE RENTALS & EVENTS OnDemand - this service has additional fees similar to Pay-Per-View. When selecting your movie or event you will be prompted to select "buy" on your screen and this charge will be included in your next Eastlink statement.
  • Subscription Channels - this service has a monthly fee to gain access to this programming.
No, OnDemand programs can not be recorded with your DVR.

Content is updated on a daily basis. New titles are added while other titles will expire. For titles about to expire, a date will be listed next to the title indicating the date this will be removed.

Eastlink's fibre optic network allows for two-way storage and retrieval technology needed to deliver OnDemand services. Digital TV technology is the platform of the future in home entertainment.