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Billing Support Chat

For assistance or questions about your billing and/or statement.

Sales & Billing Chat

For assistance with purchasing or upgrading your products and services, or to make changes to your account.

Technical Support Chat

For technical support assistance with your products and services.

Billing Support Chat

For assistance or questions about your Wireless cell phone bill.

Sales & Billing Chat

For assistance with purchasing or upgrading your Wireless cell phone, or to make changes to your account.

Technical Support Chat

For technical support assistance with your wireless cell phone.

Please call for Support, Chat Currently Unavailable, 1-888-345-1111

Lost or Stolen

Keeping Your Device and Information Safe

With today’s devices, the entire world can be at our fingertips. With this valuable and constantly growing technology, it becomes more and more important that we keep our devices secure and our personal information safe. A stolen Smartphone can be merely an inconvenience, or it can present a risk of identity theft.

The Canadian Wireless Telecommunications Association (CWTA) has developed resources to promote the safe use of mobile devices and to help consumers reduce risk. “Protect Your Data. Protect Yourself” is an industry-led initiative designed to help ensure Canadian mobile users have the information they need to keep their personal information safe and secure.

  • Set a password on your phone.
  • Ensure that the password you use is effective.
  • Configure your settings to ensure that your device locks after a short period of time.

For more tips and information on mobile safety for both you and your device, visit the CWTA’s website at www.protectyourdata.ca. For more information on the CWTA, visit www.cwta.ca

 

If Your Eastlink Mobile Device is Lost or Stolen

If you believe you have misplaced your device, contact us. We will put a temporary suspension on your account to prevent fraudulent usage on your account while you try to locate it.

If you were the victim of a personal theft, it is imperative that you contact your local law enforcement agency to report the incident. Also contact us. We will place a temporary suspension on your account and/or have the device permanently suspended, so it cannot be reactivated on our network without your permission.

When you report your phone as lost or stolen, your account will be suspended and your phone cannot be used. However, in order to keep your mobile number, the account will remain in the billing system. You will still be responsible for the monthly service charges as well all charges incurred up to the time you report your handset stolen.

To report a lost or stolen phone, contact us at 1-888-345-1111 or visit us at one of our retail stores.