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Feel right at home when you switch to Eastlink or move your Eastlink services to a new home. Our aim is to make moving your services hassle-free, so let us do the heavy lifting and get you connected in your new home in no time.
We'd love to welcome you to the Eastlink family. Please have the following information when you contact us and one of our friendly Customer Care team will talk you through your options.
When you're ready to arrange to have your services moved to your new home you can contact us with the following information:
Do I need to be at my new home when my services are connected?
We recommend that you are home at the time of install. If you cannot be home, please ensure you have a responsible person there to make any decisions on your behalf.
Our Preparing for Your Installation page outlines what to expect before, during and after your appointment, and tips to help things run smoothly.
Will my account number change?
Yes, you will receive a new account number. If you pay by telephone or online banking, you will need to set up new payment information including the new account number.
Do I take my Eastlink equipment with me when I move? Yes, if you are transferring your Eastlink services to your new home, pack all of your Eastlink equipment with any remotes and corresponding power cords and bring them to your new address. If you are bringing your existing equipment with you, your modem and receiver(s) must be present at the time of installation. You must also have equipment such as a TV to test the proper installation of services.
It also helps if you know how many rooms you'll need services in for your new home. You can also let us know if outlets and wiring are already installed for services like telephone, television or Smart Home.
Not finding what you're looking for? Our support pages have lots of great information to help you get the most out of your Eastlink services.
Chat is available Monday - Friday from 8am to 9pm and Saturday from 9am to 5pm.
Locate your nearest Eastlink Store.
Our Canadian based customer service team is ready to help you.
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