How to Make Moving Your Services Easier
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Do I need to be at my new home when my services are connected?
We recommend that you are home at the time of install. If you cannot be home, please ensure you have a responsible person there to make any decisions on your behalf.
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Our Preparing for Your Installation page outlines what to expect before, during and after your appointment, and tips to help things run smoothly.
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Will my account number change?
Yes, you will receive a new account number. If you pay by telephone or online banking, you will need to set up new payment information including the new account number.
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Do I take my Eastlink equipment with me when I move? Yes, if you are transferring your Eastlink services to your new home, pack all of your Eastlink equipment with any remotes and corresponding power cords and bring them to your new address. If you are bringing your existing equipment with you, your modem and receiver(s) must be present at the time of installation. You must also have equipment such as a TV to test the proper installation of services.
It also helps if you know how many rooms you'll need services in for your new home. You can also let us know if outlets and wiring are already installed for services like telephone, television or Smart Home.